Community Manager

Job description

Fliff is the arena for high-upside play. We are dismantling the paywalls of legacy sportsbooks and reimagining the economics of social games to pioneer the next generation of rewards-driven entertainment spanning sports, casino, predictions, collectibles, and beyond. Powered by a frictionless freemium architecture, Fliff democratizes access and gives millions of players nationwide a real stake, real thrill, and real upside. By combining authentic competitive drive with instant rewards and interactive games, we are turning passive sports fans and casual gamers into active, empowered participants – unlocking the player in everyone. Job Summary: We are seeking a talented Community Manager to join our team in the sports gaming industry. The successful candidate will be responsible for building and managing our online community, engaging with customers and fans, and promoting our brand and products through social media and other channels. ### Responsibilities: - Build and manage our online community, including social media channels, forums, and other online platforms - Engage with customers and fans, responding to inquiries and feedback, and fostering a positive and engaging community environment - Develop and implement social media and content strategies to promote our brand and products, and drive engagement and growth - Collaborate with other departments, such as marketing and product development, to ensure that our community engagement efforts are aligned with business goals and customer needs - Monitor and analyze social media and community metrics, and provide regular reports to management on community engagement, sentiment, and trends - Plan and execute community events, promotions, and campaigns to drive engagement and customer loyalty - Develop and manage relationships with key influencers and ambassadors in the industry, and leverage their networks to promote our brand and products - Stay up-to-date with industry trends, social media best practices, and emerging platforms and technologies, and make recommendations on new approaches to community engagement ### Requirements: - Bachelor's degree in Marketing, Communications, Business Administration, or a related field - Experience in community management or social media marketing, preferably in the sports or entertainment industry - Strong communication and interpersonal skills, with the ability to engage with customers and fans in a positive and engaging manner - Knowledge of social media and community management tools and best practices, and experience with social media platforms such as Twitter, Facebook, Instagram, Discord and YouTube - Familiarity with social media and community analytics tools, and the ability to analyze data and derive insights from social media metrics - Strong writing skills, with the ability to create engaging and effective social media content, and adapt tone and style to suit different platforms and audiences - Creative and strategic thinker, with the ability to develop and execute effective community engagement strategies that align with business goals and customer needs - Flexibility to work hours inline with sporting events ### Benefits: - Top tier compensation + benefits package - Flexibility to work remotely - Opportunity for professional growth in a dynamic and international environment - Informal, friendly and knowledge-sharing environment - An interesting and challenging job that allows you to explore paths to creating successful software solutions