Community Manager

Job description

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities. At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness. **About the role** As a Community Manager, you lead one of our communities and own its financial, physical, and cultural health. You will lead a team, champion resident satisfaction, and drive occupancy and operational results, ensuring your community operates at the highest standard, financially, physically, and culturally. Your community has a dedicated on-site sales team that leads home sales, so you can focus on running an excellent community and creating the conditions in which residents thrive and homes move. You will be empowered to make decisions and supported by a collaborative field leadership team every step of the way. **How you will work** You report to your Regional Vice President, who is your primary source of direction, support, and accountability in the field. Your Regional Vice President is your first call when you need help or need to raise an issue, and the one who helps clear the path so your community can succeed. Behind you is a full home office team, including Revenue, Collections, Marketing, Home Readiness, Capital Projects, Resident Experience, and People Operations. These teams set the standard for what good looks like, build the tools and trackers you will rely on, and partner with you so you are never solving problems alone. **What you will do** ### Team Leadership - Build and sustain a high-performing team culture grounded in our core values: Respect, Grit, Collaboration, Stewardship, and Boldness. - Coach and align your team around shared community goals and company priorities. - Partner closely with the on-site sales team dedicated to your community, keeping homes ready to show and removing obstacles to selling. The sales team reports through our sales organization. - Ensure your community meets or exceeds monthly and quarterly targets for net operating income, occupancy, and collections. - Conduct regular one-on-one meetings with each direct report reviewing goals, metrics, and progress while providing ongoing coaching and performance management activities. ### Occupancy and Prospects - Own your community’s contribution to full occupancy through keeping homes and the community ready to show, clearing obstacles for the on-site sales team and routing every prospect to the right next step without delay. - Facilitate the community application and lease signing of a sale of a resident-owned home to a new resident. ### Financial Management - Track and protect a positive net operating income (NOI) for your community. - Manage expenses strategically through close oversight of vendors, suppliers, and staff spending. ### Collections - Ensure rent is billed accurately and collected on time, keeping delinquency low. - Execute all required legal notices and payment agreements in compliance with state law and Fair Housing Standards. ### Community Pride & Curb Appeal - Maintain beautiful, well-kept homesites and common areas that residents are proud to come home to. - Manage grounds vendors, keep the community to our curb appeal and Green and Clean standards, and execute mystery shop action plans. ### Capital Projects and Home Readiness - Identify capital project needs and property risks in your community and surface them to your Regional Vice President and the Capital Projects team. - Coordinate site access, scheduling, and vendor logistics for capital work, and support pre-construction planning at your community. - Provide on-site progress visibility, hold work to Havenpark standards, and confirm completion so projects are delivered on time, on budget, and on scope. - Coordinate home readiness with support from vendors and capital projects team so new homes and rehabs are show-ready and ready to sell: coordinate the final walkthrough and punch list, verify that homes marked complete are truly ready, and confirm a clean turnover. ### Resident Relations and Retention - Create a resident experience worth renewing, addressing issues with urgency, empathy, and follow-through. - Execute intentional touchpoints across the resident journey to drive satisfaction and year-over-year renewals. - Generate Google reviews, resolve resident tickets, maintain accurate resident ledgers and monthly billing, and ensure work orders are resolved within 48 hours. ### Compliance - Maintain compliance with all federal and state regulations, including Fair Housing Standards. ### What you bring - 3+ years of experience in multi-family property management, ideally leading a larger community and team; manufactured housing experience is a plus. - Strong operational leadership across a team, budgets, vendors, and multiple competing priorities. - A collaborative style, with the ability to partner effectively with an on-site sales team and cross-functional home office partners. - Strong organizational skills, sharp attention to detail, and a solutions-oriented mindset. - Excellent written and verbal communication, with the ability to connect with residents, prospects, team members, and leadership alike. - Comfortable managing multiple priorities in a fast-paced environment. - High school diploma or GED required; Associate's degree preferred. - Valid driver's license with a clean driving record, and the ability to pass a criminal background check. - Physical ability to walk the community regularly and occasionally lift materials and supplies.