Community Manager

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Overview: The Community Manager is responsible for ensuring the day-to-day onsite operations run smoothly while being empowered to make decisions and lead their team to success. This position is responsible for the overall performance of the community – both financially and aesthetically. The community manager must prioritize responsibilities in a fast-paced, dynamic environment while maintaining a consistent commitment to an excellent customer experience. Duties/Responsibilities Be an active partner in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns. Develop the team’s sales skills and techniques to lease apartment homes through knowledge of market conditions, competitors, amenities, floorplans, and availability. Consistent, in-person comp shopping and market surveys required. Review, approve and oversee all administrative tasks, including Pos, petty cash, applications, move-ins, delinquency, lease renewals, move-outs/ FMOs, notices, and eviction processes. Oversee, help execute, and attend resident events to aid in retention, positive reviews, and occupancy goals. Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner. Demonstrate positive conflict resolution, being respectful and professional at all times. Obtain bids, participate in annual budget creation and month-end financial duties. Manage budget to maximize income, while reducing expenses. Forecast, hire, train, develop, coach, set goals/ expectations, and provide supervision, empowerment, support, feedback, and discipline to staff. Oversee the activities of the maintenance staff and vendors in partnership with maintenance supervisor. Monitor daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards. Comply, and oversee that staff comply with federal, state, and local Landlord/Tenant laws, fair housing regulations, company policy, and procedure. Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff. Comply with all company policy, while demonstrating IDM’s Core Values. Skills/Abilities: 3-5 years relevant property management experience required, preferably conventional. Excellent interpersonal, motivational, time management, and leadership skills. Team player, willing to go the extra mile to provide concierge-level customer service. Effective communicator, both written and verbal. Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder. Well-versed in property management software and technologically savvy. Understanding of preventative and ongoing property maintenance. Physical Requirements: Prolonged periods of sitting, standing, and walking Must be able to lift up to 15 pounds Target Pay Range: $80,000.00 - $88,500.00 Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.