Community Manager & Brand Fans Club Leader

Job description

Job Location CINCINNATI GENERAL OFFICES Job Description Do you thrive at the intersection of social media, storytelling, and community engagement? We’re hiring Community Managers to shape brand conversations, drive engagement, and build authentic connections across platforms. Why This Role Matters Social media fuels consumer connection, brand storytelling, and business growth. Our brands rely on Community Managers to build trust, monitor brand health, protect online reputation, and surface insights that strengthen marketing and innovation. You’ll help shift us from reactive listening to proactive, data-informed community strategy that drives advocacy and keeps us competitive. What You’ll Do: Execute Social Strategy & Content Creation Build and manage platform-specific content calendars. Create, adapt, and amplify content and campaigns, including PR moments and consumer-generated content (UGC). Execute engagement strategies that reflect the brand’s voice and values. Write clear, on-brand responses to comments and messages that deepen consumer relationships. Community Management & Consumer Advocacy Manage daily interactions across Instagram, TikTok, Facebook, Reddit, and YouTube. Turn consumer interactions into positive experiences and brand advocacy. Use social listening and analytics tools to track sentiment and community health. Analyze performance and report insights regularly to optimize content and engagement. Spot emerging trends and translate them into marketing activations and product ideas. Collaboration & Leadership Collaborate with brand, media, communications, design, and external partners to deliver a unified social strategy. Partner with compliance and quality teams to escalate critical issues using established protocols. Help define social media guidelines and community engagement best practices. Support CRM and loyalty initiatives that improve retention through personalized communication and rewards. Join Our Team If you’re ready to turn social into a measurable driver of engagement, advocacy, and growth across a portfolio of brands, we’d love to hear from you. Job Qualifications What We’re Looking For 2+ years of experience in social media management, community engagement, digital marketing, or content strategy Excellent writing and editing skills with strong storytelling instincts Experience in hands-on/leadership for Content Creation (video – long/short-form, written, visual, social media content, others) Experience across major platforms, with a strong grasp of audience nuance and best practices Comfort with analytics and reporting to measure impact and optimize performance Curiosity and adaptability to keep pace with evolving platforms, trends, and consumer behaviors Bachelor's degree Preferred Qualifications Experience with social listening tools (e.g., Brandwatch, Sprinklr, or similar) Experience in influencer marketing, crisis communications, or community growth Experience in hands-on/leadership for Content Creation (video – long/short-form, written, visual, social media content, others) Knowledge of (or interest in) CRM systems and loyalty program management Ability to lead or influence cross-functional teams toward shared social goals Starting Pay/Salary Range: $85,000 – $122,200 Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE . Procter & Gamble participates in e-verify as required by law. Qualified individuals will not be disadvantaged based on being unemployed. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Schedule Full time Job Number R000150795 Job Segmentation Experienced Professionals Starting Pay / Salary Range $110,000.00 - $165,300.00 / year