The RoleThis position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.What will you do?- You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.- You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.- You will produce monthly quantitative and qualitative reports on social media performance.- You will research new trends in social media that contribute to content creation for current brands and/or clients.RequirementsWho are you?Someone who manages social networks and is up to date with what's new.A digital content creator who is organized and attentive to detail. Sociable person who enjoys customer service and generating good engagement with everyone.Experience providing customer support across multiple channels, including phone, web forms, social media, and live chat. Hands-on experience managing customer inquiries and support tickets through Zendesk. Familiarity with Microsoft Dynamics CRM and its integration with customer support platforms. Ability to efficiently manage and resolve customer tickets while maintaining high service quality across all communication channels.You are a UK native Willingness to travel at some point during the year.Availability to work full time7:00am - 4:00pmBenefitsEnjoy 23 days of annual leave You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style!Join our team and experience the incredible benefits of having major medical insurance coverage! You have a connectivity allowance for expenses that may be incurred by remote working. Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards! Hybrid Work Environment Work at your own pace with our flexible working hours Exciting opportunities for career growth!
The Role
This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.
What will you do?
- You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.
- You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.
- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
- You will produce monthly quantitative and qualitative reports on social media performance.
- You will research new trends in social media that contribute to content creation for current brands and/or clients.
Requirements
Who are you?
- Someone who manages social networks and is up to date with what's new.
- A digital content creator who is organized and attentive to detail.
- Sociable person who enjoys customer service and generating good engagement with everyone.
- Experience providing customer support across multiple channels, including phone, web forms, social media, and live chat.
- Hands-on experience managing customer inquiries and support tickets through Zendesk.
- Familiarity with Microsoft Dynamics CRM and its integration with customer support platforms.
- Ability to efficiently manage and resolve customer tickets while maintaining high service quality across all communication channels.
- You are a UK native
- Willingness to travel at some point during the year.
- Availability to work full time
- 7:00am - 4:00pm
Benefits
- Enjoy 23 days of annual leave
- You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style!
- Join our team and experience the incredible benefits of having major medical insurance coverage!
- You have a connectivity allowance for expenses that may be incurred by remote working.
- Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards!
- Hybrid Work Environment
- Work at your own pace with our flexible working hours
- Exciting opportunities for career growth!
Findasense is an award-winning global Omnichannel Customer Experience company that partners with Fortune 500 companies to deliver deep knowledge and performance-driven marketing solutions with 300+ experts across 12 countries. Our mission is to innovate and transform the way organizations build relationships with people. We can help you create a frictionless consumer journey across all channels (phone, social, web, mobile, retail, etc), using the power of social Data Science to create personalized experiences and execute the strategies by creating compelling creative content. We provide consulting & managed services for integrated social media business management through multichannel customer care, real-time content marketing, data science and intelligence. With offices in the United States, México, Argentina, Chile, Perú, Costa Rica, Colombia, Ecuador, Spain and Portugal, we are able to support our clients globally and locally. We leverage social media by creating customer-centric conversations, managing client acquisition and loyalty, becoming cost-effective, and driving revenue. We work with some of the largest companies in the world and we excel at providing consulting, integration, innovation, and support services that improve the way the world’s leading companies do social.
Findasense is an award-winning global Omnichannel Customer Experience company that partners with Fortune 500 companies to deliver deep knowledge and performance-driven marketing solutions with 300+ experts across 12 countries.
Our mission is to innovate and transform the way organizations build relationships with people.
We can help you create a frictionless consumer journey across all channels (phone, social, web, mobile, retail, etc), using the power of social Data Science to create personalized experiences and execute the strategies by creating compelling creative content.
We provide consulting & managed services for integrated social media business management through multichannel customer care, real-time content marketing, data science and intelligence.
With offices in the United States, México, Argentina, Chile, Perú, Costa Rica, Colombia, Ecuador, Spain and Portugal, we are able to support our clients globally and locally.
We leverage social media by creating customer-centric conversations, managing client acquisition and loyalty, becoming cost-effective, and driving revenue.
We work with some of the largest companies in the world and we excel at providing consulting, integration, innovation, and support services that improve the way the world’s leading companies do social.
