Community Manager (World of Tanks Blitz)

Job description

### ### **Job Overview** The Community Manager is the public face of World of Tanks Blitz and a bridge between players, the Community, Publishing and Development teams. The goal of this role is to build trust with players, maintain an open dialogue with the community, turn player feedback into actionable insights and help the team explain product decisions clearly. ### **Reports to** Community Team Lead ### **What will you do?** - Manage communication with the RU/UA community across Discord, Telegram, Instagram, YouTube, TikTok and other relevant platforms. - Communicate with players online and participate in offline community activities. - Host streams and represent World of Tanks Blitz publicly. - Prepare and publish news, event and update announcements, campaign communications and other content for SM platforms. - Adapt communications to different platforms while maintaining the project’s tone of voice. - Develop engagement activities for the community, including challenges, contests, small events, discussions, Q&As, memes, highlights and UGC formats. - Play WoT Blitz regularly and understand its mechanics, game modes, events, balance, platforms and current versions. - Collect, verify, structure and communicate player feedback to the relevant teams. - Prepare regular community digests for Development and reports upon request. - Participate in content and communication planning. - Attend meetings with Development and Publishing, including balance discussions, to represent players’ needs, expectations and concerns. - Help the team make decisions based on real player experience. - Escalate critical issues and participate in crisis communication processes. ### **What are we looking for?** - Strong knowledge of World of Tanks Blitz and the games industry. Experience with WoT Blitz or WoT PC is a significant advantage. - English at B2 level or higher. - Fluency in Ukrainian and Russian. - Experience working with Discord, Telegram and social media platforms. - Strong written and verbal communication skills. - Confidence in communicating with an audience and appearing on camera. - Willingness to host streams and act as a public representative of the project. - The ability to analyse player feedback, identify recurring issues and formulate clear insights for the team. - The ability to represent players’ interests while understanding and explaining the business perspective. - Willingness to learn quickly and adapt to change. ### **It's a good match if you say yes to these points:** - easy-going and genuinely enjoy working with people. - open-minded and interested in different opinions and approaches. - independent, proactive and result-oriented. - communicate calmly in difficult or emotional situations. - not conflict-driven, but can clearly explain and defend a position. - flexible and open to learning new tools and formats. - reliable team player who cares about both the result and the process. - truly interested in the project and want to develop it together with the community. ### **Work mode** - Hybrid (2-3 days of work from the office) - This role isn't eligible for relocation & immigration support. ### **Benefits** Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include: - 21 days annual leave (additional days based on years of service: up to 25 days) - Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) - Sick Leave (10 days top-up to statutory allowance per year) - Maternity Leave (18 weeks top-up to statutory allowance per case) - Career development and education opportunities within the company - English Language courses fully covered by the company upon Manager’s approval - Private Health Care - Mental well-being program (iFeel) - Onsite gym and spa - Free parking close to the Nicosia offices, based on availability - Free drinks-equipped kitchen in every floor building - Eurobank benefits (if applicable) - Employee discounts (e.g. restaurants, bars, etc.) - Personal Gaming Account - Onsite canteen with subsidized prices for food and drinks - Company events, Social Clubs - Seniority Awards - Referral program - You can recommend the best talents to the company and receive a reward ##### Please submit your CV in English to ensure smooth processing and review. ### About Wargaming Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz. Please see [Wargaming Candidate Privacy Policy](http://legal.eu.wargaming.net/en/candidate-privacy-policy/) for details on how Wargaming uses your personal data.