Community Marketing Manager

Job description

## The role At Mach9, the Community Marketing Manager will create new ways for our customers to connect with Mach9 and with one another. Customers are already asking for a place to exchange ideas, get support, and learn from their peers; you’ll build that space and give them useful reasons to return. **This role is ideal for a community builder who has created sustained participation, builds trust easily with users, and can turn those relationships into programs people value.** You’ll own the community experience across online conversations, in-person events, and the relationships that follow. Success means a network that increasingly grows itself: members answering members, advocates bringing in their peers, and new customers arriving through referrals. ## Where you will make an impact - Choose the right home for Mach9’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back - Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks - Develop customers into advocates, contributors, speakers, and sources of referrals - Plan and run recurring meetups, user groups, advisory sessions, and other customer programs, owning recruitment, programming, logistics, and follow-up - Build partnerships with professional organizations like state surveying associations to create joint in-person events and grow a broader friends-of-Mach9 network - Write customer stories and promote events in the customer newsletter and social content - Advocate for customers and bring the questions, feedback, and ideas shared by customers to the product, engineering, and customer success teams ## What you bring - Experience building or growing a customer, professional, alumni, membership, or interest-based network - Evidence that you have created repeat participation, not only promoted one-time events - The ability to earn trust and build lasting relationships with specialized users - Clear writing and confidence communicating through online groups, email, social media, and live events - Strong creative judgment and the ability to turn customer activity into engaging content - The organization and independence to take programs from initial concept through execution and follow-up - Curiosity about surveying, civil engineering, geospatial technology, and infrastructure ## Bonus experience - Experience recruiting attendees or growing participation without relying on an established brand - Photography, graphic design, filming, or video-editing skills - Prior work in construction technology, industrial software, engineering, GIS, or a related field ## About Mach9 Mach9 is transforming civil infrastructure design with AI-powered geospatial tools. Our platform accelerates the creation of engineering deliverables from raw data, cutting manual drafting time by up to 100×. Trusted by global leaders in engineering and construction, we're backed by Y Combinator, Quiet Capital, and top founders and executives from Cruise, Autodesk, Adobe, and DoorDash. We believe the needs of a startup benefit from an in-person culture. The team works out of our office in SoMa, with the flexibility to work from home when needed.