Community Moderator - PH

Job description

### About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. ### Our Growth Story: - Supporting patients living with obesity across our 5 markets - Received selective NICE endorsement to provide services to the NHS - Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. ### About the role (What you'll be doing): - Monitor and moderate comments on our Facebook, Instagram, and TikTok posts (ads and organic) and direct messages to ensure respectful, safe, and brand-appropriate interactions. - Respond to customer inquiries and comments in line with our brand’s tone and guidelines. - Escalate sensitive or complex issues to the appropriate internal teams (e.g. customer support, clinical team, operations). - Flag spam, harmful, or inappropriate content quickly and effectively. - Schedule organic content across social platforms, working closely with our Social Media Manager. - Identify trends in customer feedback and share insights with the wider team to help improve our marketing, products, and services. - Engage in community engagement with other accounts (UK-based experts and creators) to drive organic social growth and cultural relevance. --- ### About you (Who you are): - You’re attentive, empathetic, and able to keep calm even in challenging online interactions. - You’re a strong communicator who can adapt tone and style across different contexts. - You have 2+ years of experience in online community management, customer support, social media moderation, or a related field. - You’re familiar with Facebook, Instagram, and other social media platforms, and comfortable with digital tools. - You’re detail-oriented and quick to spot issues, from customer dissatisfaction to spam or inappropriate comments. - You have an interest in healthcare and wellness, and/or experience in a healthcare or allied services environment. - You’re comfortable working on a late mid-shift schedule (between 2 PM – 1 AM or 6 PM – 3 AM Manila time), with no fixed weekend off. - Experience in healthcare or wellness companies is a plus. - Experience handling English-language interactions (written and verbal) is a plus. ### **Why You Should Join Euc** - **Our teams are incredibly passionate** - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team - **We’ll have your back when you need us the most** - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office. - **We will invest in your career** - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows. - **We move at incredible speed** - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way. *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*