Community Operations Contractor

Job description

· Identify and escalate any relevant trends and/or errors across all workflows · Provide empathetic and thoughtful customer support when responding to user inquiries · Raise visibility and tackle inefficiencies in workflow processes · Enforce our Terms of Use and identify relevant trends · Investigate and provide support to users who are unable to access their accounts · Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment · Ability to stay motivated while performing repetitive work · Ability to learn workflows and policies quickly and apply this learning to workflows · Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity · Excellent written communication skills · Strong understanding of various software programs, Microsoft Office, Outlook, etc. · Must be willing to work weekends All your information will be kept confidential according to EEO guidelines. At Collabera, we recognize that our client satisfaction depends in large part on our resource satisfaction, so we make meeting your career needs a top priority. We provide a high-touch, supportive environment that enables you to grow and challenge yourself while maintaining work-life balance. Choose from a wide range of exciting opportunities from our diverse Fortune 500 client base.