Community Police Services Aide (9209) - San Francisco Police Department (C00465)

The San Francisco Police Department is seeking civilian professionals to join our team as Community Police Services Aides (PSA). In this role, the PSA performs a variety of police-related duties under general supervision, supporting sworn personnel across a range of operational assignments. Work Location: Assignments may include San Francisco International Airport, district stations, SFPD Headquarters, and other departmental locations. Work Hours: Must have flexibility to work nights, weekends, holidays, and rotating shifts. Mandatory overtime may be required. Work Environment: Physical demands include occasional lifting up to 55 lbs., extended standing and walking, outdoor work in varying weather, and noisy environments. Essential duties can be reviewed in detail by clicking this link: here and include: Directs vehicle traffic throughout the San Francisco International Airport to maintain safety and security. Interacts with the public in person or over the telephone to obtain or provide information and/or to answer questions regarding police procedures and activities. Issues citations for parking violations at San Francisco International Airport. Completes reports and forms consisting of short descriptive phrases and/or fill in the blanks (e.g. incident reports, supplemental reports, towed cars, expired, invalid and/or damaged identification, security breaches, release of property/evidence). Operates two-way radios to communicate with dispatch and other police personnel. Administers first aid and/or CPR to individuals until medical aid arrives. Transports and/or retrieves evidence to and from Property Room following established procedures. Monitors security camera at District Station to ensure safety and security of station perimeter. Experience : One (1) year (2000 hours) of satisfactory full-time public contact or military experience; AND Education : Possession of a High School Diploma, or proof of successful completion of an equivalency test (GED, or California High School Proficiency Examination) ; AND Age : Must be at least 18 years of age. Driver’s License: Applicants must possess and maintain a valid driver license to operate an automobile at the time of application and throughout the selection process. Note : One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility or disqualification. Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Multiple-Choice Exam (Weight 100%) Candidates self-certifying meeting the Minimum Qualifications will be invited to participate in the online Multiple-Choice Exam. Candidates will be sent a web link via email that will allow them to take the online Multiple-Choice Exam that is designed to measure knowledge, skills, and/or abilities in job-related areas which have been identified as critical for positions in the Community Police Services Aide classification. This computer-administered test can be taken at home or at a time and location of one’s convenience, but only within the time period specified on the test notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. The selection component is a multiple-choice exam which will include scenario-based questions. This exam is designed to measure knowledge, ability and judgment level in one or more of the following job related areas: ability to accept guidance and direction from others, such as superiors, and more experienced co-workers; ability to draw appropriate inferences and sound conclusions from observations; ability to propose appropriate and reasonable courses of action to resolve problems; ability to persuade others to comply with applicable rules, policies and procedures; ability to establish and maintain courteous, cooperative, business-like relationships with peers, superiors and personnel from other departments; ability to handle hostile exchanges with citizens and to respond in a manner that diffuses the hostility; ability to use proper English grammar, spelling, punctuation and sentence structure in writing reports; and ability to write clear and complete records describing activities, problems, incidents and special circumstances. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination. Additional selection procedures include: Background Investigation, Polygraph Exam, Psychological Exam, and Medical Exam. Background Investigation : Prior to employment with the San Francisco Police Department, a background investigation will be conducted to establish suitability for employment. The investigation may include, but not be limited to, criminal history records, drug/alcohol screening, and other related employment and personal history records. Reasons for rejection may include use of controlled substance, felony convictions, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision or other relevant factors. The background investigation will also meet Federal Aviation Administration (FAA) requirements. A Polygraph Exam: Will be used to verify the veracity and accuracy of information submitted by candidates regarding, but not necessarily limited to, subjects within the background investigation. The Psychological Exam: Consists of written tests and a clinical interview to determine the candidate's suitability for public safety work. The Medical Exam: Prior to appointment, eligible persons must successfully pass a medical examination to determine their ability to perform the essential functions of the job. Transportation Security Administration (TSA) Security Clearance: Candidates for employment at the San Francisco Airport are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an Exam must possess and maintain the qualifications required by law and by the exam announcement for the exam. Applicants with disabilities requiring reasonable accommodation for this process must contact the ADA Coordinator, Penny Si, at . Continuous Eligible List: Candidates who meet the minimum qualifications and receive a passing score on the exam will have their names placed on the eligible list. Candidates who are awarded veteran’s preference points will be in a higher rank. Names of successful candidates will be added to the existing eligible list with an eligibility period of twelve (12) months. Candidates are not allowed to reapply during their 12-month eligibility period. Names will be removed from the list at the end of the eligibility period. Candidates do not have the option to automatically extend their eligibility. SFPD may extend a candidate’s duration of eligibility. Score Report: A confidential eligible list of candidate names that have passed the civil service exam process will be created and used for certification purposes only. An exam score report will be established so candidates can view the ranks, final scores, and number of eligible candidates. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service exam process is subject to change after adoption as directed by the Human Resources Director or the Civil Service Commission. Certification Rule: The certification rule for the eligible list resulting from this Exam will be “Rule of the list.” What else should I know? HOW TO APPLY : Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. Select the “I’m Interested,” or “Apply Now” button and follow instructions on the screen. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall ,1 Dr. Carlton B. Goodlett Place, Room 110. Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. Terms of Announcement and Appeal Rights : Applicants must be guided by the provisions of this announcement except when superseded by laws, rules or regulations. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to DHR, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103 by close of business on the 5th business day following the issuance date of this announcement. Information concerning other Civil Service Commission Rules including applicant appeal rights, can be found here . Additional Information Regarding Employment with the City and County of San Francisco: Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Joron Coleman by email at The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. The San Francisco Police Department was established in 1849 and continually strives to become a more effective, inclusive and modern police department, while earning the trust and pride of those we serve and those who serve. Our goal is to reflect on current SFPD initiatives, assess best practices across the country and evaluate the changing environment in policing and within the City to arrive at a strategy statement that the Department and our community can embody every day. The San Francisco Police Department stands for Safety and Respect for All. We will engage in just transparent unbiased and responsive policing. We will do so in the spirit of dignity and in collaboration with the community and we will maintain and build trust and respect as the guardians of Constitutional and human rights. The San Francisco Police Department is committed to excellence in law enforcement and is dedicated to the people, traditions and diversity of our City. The department provides service with understanding, response with compassion, performance with integrity and law enforcement with vision. The department has grown into a nationally known police department providing law enforcement services to one of the most recognized cities in the United States.