Community Program Manager

Job description

**Redefine the future of live entertainment tech** Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. In this role, you use your strong relationship-building skills, creativity, and the ability to execute initiatives to inspire and activate our community. If you're passionate about fostering meaningful connections and growing a brand through engagement, we’re looking forward to hear from you! ### As a Community Program Manager your responsibilities will include: - **Ambassador Program Growth & Revenue:** Recruit, manage, and energize ambassadors across key industries such as sports, venues and live entertainment. Build and nurture relationships that generate warm introductions, qualified leads, and track program performance to ensure it drives measurable revenue impact. - **Strategic Event Activation:** Identify, plan, and execute high-impact events - college sports conferences, venue summits, trade shows, and meetups. Decide the right activation (booth, VIP dinner, sponsored networking, etc.) and ensure vivenu shows up polished and purposeful. - **Client & Ambassador Engagement:** Host product knowledge sessions, workshops, and informational calls for clients and ambassadors. Keep everyone aligned with vivenu’s roadmap, new features, and best practices to drive adoption and referral-ready champions. - **Brand Loyalty Programs:** Manage ambassador perks, branded merchandise, and digital campaigns to boost engagement, loyalty, and excitement around vivenu. Create moments that make ambassadors proud to represent the brand. - **On-Site Presence & Networking:** Attend events to represent vivenu, build connections, recruit ambassadors, and create memorable experiences that lead to pipeline and revenue opportunities. - **Insight Sharing & CRM Ownership:** Keep ambassador and event data organized and actionable. Share insights with Sales, Marketing, and Product to inform strategy, improve targeting, and maximize impact. - **Occasional Global Community Support:** Assist with global community initiatives such as forums, labs, and webinars to strengthen connections and knowledge sharing within the vivenu ecosystem. - **Reporting Structure:** Reports directly to the Head of Global Community and Events. - **Cross-Regional Alignment:** Works closely with Community and Events colleagues across EMEA to ensure global consistency and knowledge sharing. ### What you will need to succeed in this role: - **Relevant Experience:** 4+ years in ambassador programs, community, or field marketing roles where building relationships drove measurable results. - **Proven Network & Industry Connections:** You have strong existing relationships in sports, live events, universities, or entertainment, and the ability to grow them strategically. - **Revenue Mindset:** You understand the connection between relationship-building, events, and revenue; you know how to turn introductions into opportunities. - **Event & Program Management Skills:** Experience planning and executing high-impact events, workshops, or activations from end-to-end. - **Strong Communication & Storytelling:** You can confidently represent vivenu, host sessions, and inspire ambassadors, clients, and partners. - **Operational Excellence:** CRM-savvy, organized, and able to manage multiple programs, perks, campaigns, and follow-ups without dropping the ball. - **Self-Starter & Collaborative:** You can take ownership of programs while working closely with Sales, Marketing, and Product to align on goals and strategy.