Community Programs Coordinator

Job description

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who You Are You are a highly organized, detail-oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes. You thrive in execution-focused environments, where you can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. You enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency. You are comfortable working within defined frameworks, supporting day-to-day program operations, and escalating issues when needed. You bring a collaborative mindset and are eager to learn and grow within a fast-paced environment. What You’ll Be Doing Chapter Launch & Event Coordination Support the launch of new local chapters under the guidance of the Manager, Community Programs. Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup. Execute approved communication campaigns (email, social, CRM) to support event attendance. Provide operational support for in-person and virtual chapter events. Track timelines and deliverables to ensure activities stay aligned with program plans. Community Support & Engagement Act as an operational point of contact for volunteer chapter leaders. Support the onboarding of new leaders using standard templates and guidelines. Share event resources and materials to ensure consistency with program standards. Coordinate regular communication with chapter leaders and escalate concerns when required. Support the Community Programs team by delivering short presentations and event announcements during chapter launch events and other customer-facing community programs as needed. Monitoring & Reporting Track chapter activities using predefined metrics such as attendance and engagement. Support the collection of post-event feedback from leaders and attendees. Maintain dashboards, trackers, and documentation for program visibility. Share updates with the Manager, Community Programs on ongoing activities and gaps. Operations & Process Support Maintain accurate internal documentation and chapter records. Document recurring challenges and share observations to support process improvements. Vendor & Stakeholder Coordination Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution. Support vendor communication and documentation in partnership with the Manager. Track vendor deliverables and escalate issues when needed. Compliance & Risk Awareness Follow established event compliance guidelines and approval processes. Identify potential risks and escalate appropriately. Ensure required documentation and approvals are completed as per process What You’ll Bring Experience supporting events, community programs, or operational activities. Strong attention to detail in managing timelines and logistics. Comfort working within structured playbooks and processes. Strong interpersonal skills when working with volunteer communities and internal teams. Clear written and verbal communication. Organized and reliable approach to stakeholder coordination. Familiarity with Google Workspace and CRM/email tools. Ability to manage multiple tasks while maintaining accuracy and consistency. Experience / Education 1–3 years of experience in event coordination, community operations, or program support roles. Bachelor’s degree preferred (or equivalent practical experience). Experience supporting distributed events or community programs is a plus. Experience in SaaS or high-growth environments preferred. • • Willingness to travel up to 30% for events and chapter support. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who You Are You are a highly organized, detail-oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes. You thrive in execution-focused environments, where you can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. You enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency. You are comfortable working within defined frameworks, supporting day-to-day program operations, and escalating issues when needed. You bring a collaborative mindset and are eager to learn and grow within a fast-paced environment. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.We encourage you to review our Privacy Policy before submitting your application