Community Resource Manager

Job description

YWCA Seattle | King | Snohomish is one of the region's largest and most established nonprofit organizations, serving thousands of women, families, and community members each year through housing, shelter, economic advancement, health and safety, and other supportive services. Our programs operate across King and Snohomish counties and are grounded in our mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. ### POSITION DESCRIPTION The Community Resource Manager connects the generosity of our community directly to the needs of the people we serve. From household essentials for families moving into housing, to school supplies, holiday support, food access, and everyday necessities for our shelters and programs, this position turns community support into practical resources that make a meaningful difference. Working closely with program leadership, the Chief Program Officer, Philanthropy, Volunteer Services, and community partners, the Community Resource Manager coordinates the identification, sourcing, purchasing, tracking, and distribution of donated goods and other non-monetary resources across YWCA programs. This includes building and maintaining relationships with corporations, businesses, and community organizations to grow YWCA's network of partners and ensure donors receive appropriate acknowledgement. The position also leads seasonal giving initiatives, including Holiday Giving, back-to-school distributions, Mother's Day and Father's Day activities, and other special events. In addition, the Community Resource Manager oversees the YWCA Central Area Food Bank at Cherry Street, including supervision of two part-time employees and coordination with volunteers and community partners. This is a highly collaborative, hands-on role for someone who enjoys bringing people, resources, and details together. Success requires strong organization, communication, relationship building, and the ability to manage multiple projects and resource needs across a large, multi-program organization. **LOCATION:** This position is fully onsite and requires regular presence YWCA’s East Cherry Street Location ### RESPONSIBILITIES Program Resource Coordination - Serve as a central point of coordination for program resource needs across YWCA. - Partner with program managers, directors, and the Chief Program Officer to identify, prioritize, and respond to ongoing and emerging program resource and supply needs. - Coordinate resources such as toiletries, towels and linens, household goods, clothing, school supplies, food, gift cards, and other items needed by programs and participants. - Develop and maintain systems for collecting and prioritizing resource requests across programs. - Manage ordering and purchasing of approved program resources and coordinate delivery and distribution to YWCA locations. - Maintain accurate records of requests, orders, donations, inventory, distribution, and other resource activity. - Monitor resource levels and anticipate recurring or seasonal needs to support proactive planning. - Coordinate logistics across multiple YWCA locations, including receiving, storage, transportation, and distribution of donated and purchased goods. Community Partnerships - Build and maintain relationships with corporations, businesses, community organizations, schools, faith communities, and other partners interested in supporting YWCA programs. - Manage YWCA's existing network of community resource partners while identifying opportunities to expand and diversify the partner base. - Develop and maintain current lists of program resource needs that can be shared with prospective community partners. - Conduct outreach and presentations to companies and community organizations interested in learning about YWCA and supporting its programs. - Represent YWCA professionally at community meetings, partner events, donation activities, and other external engagements. - Ensure in-kind donors receive appropriate acknowledgement and recognition in coordination with Philanthropy. - Immediately route monetary and cash donations to Philanthropy and follow established procedures for gift processing and donor stewardship. - Maintain accurate records of in-kind contributions, including donor information, estimated value, intended program, and distribution. Seasonal Giving & Participant Events - Plan and manage seasonal giving initiatives and resource distributions for YWCA program participants. - Lead the annual Holiday Giving program, including coordination of gift card and other holiday support for participating individuals and families. - Coordinate back-to-school efforts, including school supply drives and distribution. - Coordinate Mother's Day, Father's Day, and other seasonal giving or recognition activities. - Develop annual timelines, resource needs, partner opportunities, communication plans, and distribution processes for seasonal initiatives. - Partner with Volunteer Services when volunteer support is needed for events, sorting, assembly, distribution, or other activities. - Work with Philanthropy and program leadership to ensure community giving activities are coordinated appropriately and provide a positive experience for donors, volunteers, staff, and participants. - Track participation, donations, distribution, and outcomes for seasonal programs and prepare summaries as needed. YWCA Central Area Food Bank - Provide day-to-day leadership and oversight of the YWCA Central Area Food Bank at Cherry Street. - Supervise, support, and schedule two part-time Food Bank staff. - Coordinate food sourcing, ordering, receiving, storage, inventory, and distribution. - Build and maintain relationships with food suppliers, community organizations, donors, and other partners supporting Food Bank operations. - Coordinate with Volunteer Services to ensure appropriate volunteer support for Food Bank activities. - Maintain an organized, welcoming, safe, and respectful environment for participants, volunteers, partners, and staff. - Ensure appropriate food handling, storage, safety, and operational practices are consistently followed. - Track Food Bank utilization, donations, inventory, and other required program information. - Identify opportunities to strengthen food access and increase resources available to the individuals and families served. Resource Tracking & Administration - Develop and maintain effective systems for tracking program requests, purchases, donations, inventory, community partners, and resource distribution. - Maintain accurate documentation of donated goods and their estimated value for organizational reporting and acknowledgement purposes. - Monitor spending within assigned budgets and ensure resource purchases follow YWCA purchasing and approval requirements. - Manage invoices, receipts, purchase documentation, and other administrative records associated with resource activities. - Provide regular updates to leadership regarding resource needs, donations, seasonal initiatives, Food Bank operations, and community partnerships. - Use data and program feedback to identify recurring needs, resource gaps, and opportunities to improve coordination.\ Leadership & Collaboration - Supervise, coach, and support assigned staff, including establishing expectations and ensuring effective day-to-day operations. - Develop strong working relationships across YWCA programs and administrative departments. - Partner closely with Philanthropy to ensure community giving and donor relationships are appropriately coordinated and monetary donations are handled through established fundraising processes. - Partner closely with Volunteer Services when community partners or events include volunteer engagement. - Work collaboratively with program leadership to balance needs across programs and allocate limited resources thoughtfully and equitably. - Support special projects and emerging resource needs as assigned. ### QUALIFICATIONS - A combination of education and experience in community engagement, community organizing, in-kind giving, philanthropy, volunteer services, resource development, nonprofit program management, or a closely related area. This is typically demonstrated by a bachelor’s degree and at least four years of relevant experience, or at least six years of relevant experience in lieu of a degree. - Demonstrated experience building and maintaining external partnerships with corporations, businesses, community organizations, schools, faith communities, donors, vendors, or other community partners. - Experience coordinating in-kind donations, community giving initiatives, resource drives, volunteer-supported activities, community events, or the collection and distribution of goods and supplies. - Experience managing a nonprofit program, community initiative, or significant cross-functional project, including planning, implementation, coordination, tracking, and reporting. - Experience supervising employees or providing day-to-day leadership to staff and volunteers. - Strong organizational and project management skills, with the ability to coordinate multiple priorities, deadlines, events, partnerships, and resource needs across multiple locations. - Strong communication, presentation, and interpersonal skills, including the ability to conduct outreach and represent YWCA professionally with corporate and community partners. - Experience with purchasing, inventory management, donation tracking, resource distribution, budgets, invoices, or similar operational and administrative processes. - Direct-service, case-management, housing, or shelter experience is valued but, by itself, does not satisfy the experience requirements for this position. Candidates must also demonstrate relevant experience in community engagement, external partnership development, in-kind giving, resource coordination, philanthropy, volunteer services, or nonprofit program management. - Valid driver’s license and access to reliable personal transportation for regular travel between YWCA program sites and community partner locations throughout King and Snohomish counties. - Ability to frequently lift and carry materials weighing up to 30 pounds and occasionally move heavier materials with assistance or appropriate equipment. - Commitment to YWCA’s mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. PREFERRED QUALIFICATIONS - Experience cultivating corporate, business, donor, or community partnerships that generate in-kind donations or other resources. - Experience managing seasonal giving programs, donation drives, volunteer events, or large-scale resource distributions. ### PHYSICAL DEMANDS OF THIS POSITION The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee: - Is exposed to clients who have experienced or are experiencing trauma in various forms, including but not limited to domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, staff may be at risk of secondary trauma. Employees are encouraged to seek appropriate support and maintain self-care when working directly or indirectly with clients. - Frequently stands, walks, bends, reaches, lifts, carries, pushes, pulls, and moves materials while receiving, transporting, organizing, storing, and distributing donations and program resources. - Frequently handles and organizes boxes, supplies, food, household goods, and other donated materials, including working with large quantities of donated goods during seasonal drives and distribution events. - Must have access to a reliable personal mode of transportation and be able to drive between YWCA program sites, community partner locations, and other regional locations throughout Western Washington as needed to support donation pickups, resource distribution, events, Food Bank operations, and other position responsibilities. - Frequently moves supplies and donations between vehicles, storage areas, program locations, and distribution spaces, including loading and unloading materials. - Ability to frequently lift and carry materials weighing up to 30 pounds and occasionally move heavier materials with assistance or appropriate equipment. - Frequently uses carts, hand trucks, or similar equipment to move donated goods and supplies. - Frequently stands and walks for extended periods while coordinating donations, distributions, Food Bank operations, and community events. - Ability to sit and work at a computer for periods of time to complete ordering, tracking, communication, reporting, and other administrative responsibilities. - Ability to communicate effectively in person, by phone, electronically, and through virtual meetings. - Ability to regularly travel between YWCA program sites and community partner locations throughout King and Snohomish counties and occasionally travel to other YWCA locations throughout Western Washington. - May occasionally work evenings or weekends to support donation drives, seasonal distributions, community events, or other program activities. *\*Continuously = Over 80% of the time | Frequently = 20–80% | Occasionally = Under 20%*