Community Specialist

Job description

Key Responsiblities Lead & Lease Performance Tracking Monitor, maintain, and analyze key leasing metrics to support occupancy goals and drive informed decision-making through accurate, timely data reporting. Next-Level Customer Experience Deliver exceptional, solution-focused service at every touchpoint—whether in person, over the phone, or online—to elevate resident satisfaction and drive renewals and referrals. Leasing Tours & Follow-Up Excellence Conduct dynamic, personalized tours and maintain consistent, strategic follow-up communication to convert leads into leases and build lasting resident relationships. Content Creation & Social Engagement Capture compelling photo and video content around the community for use across digital platforms, showcasing lifestyle, amenities, and events to attract future residents. Resident & Prospect Event Engagement Support planning, execution, and promotion of resident and prospect events that enhance community connection and create memorable brand experiences. Qualifications Educational Foundation High school diploma or equivalent required. Bonus points if you're studying marketing, communications, real estate, or hospitality. Customer Service Oriented Whether you’ve worked retail, been a campus tour guide, or crushed it in the food service game — if you’ve got people skills, you’ve got our attention. Confident, Clear Communicator You know how to make someone feel welcome — in-person, over the phone, or via text. You're persuasive, professional, and passionate. Socially Savvy & Content-Ready Got a creative eye and a steady hand for TikToks, Instagram Stories, or resident reels? Perfect. You’ll help capture the energy of life at our communities. Detail-Oriented & Deadline-Driven You can juggle follow-ups, track leads, and support your team during move-in, events, and leasing crunch time. Team-First Mentality Our success is built on collaboration. You show up with a good attitude, a willingness to learn, and support your team however you can. Tech-Comfortable Proficient with Google Workspace or Microsoft Office. Any experience with leasing platforms (like AppFolio, Entrata or RealPage)? Even better — but we’ll train you. Bonus points for AppFolio. Reliable & Ready You have reliable transportation to and from the property and can work occasional weekends, attend weekly team meetings, and are available during our Make-Ready (Turn) Period, which is July 19 - August 15th. Who is The Arena Group? The Arena Group is more than a property management company — we’re dedicated to delivering best in class service for our Investors & Residents. With 2,200+ student beds under management across standout communities like Barracks Townhomes , The Harbor , Charleston Mills , and University Heights , we bring style, service, and unmatched student living to the heart of Bryan–College Station. We're on a mission to hit 10,000 beds by 2033 — and we're looking for team members who want to grow with us. As a Community Specialist , you're not just another warm body to fill a seat — you’re a hype person, hospitality driven, and the friendly face future residents can count on. Why The Arena Group? At The Arena Group , we’re not just managing properties — we’re creating joy in life’s milestone moments. With over 2,200 beds under management in Bryan–College Station, our full-service student housing communities — including The Barracks Townhomes , The Harbor , Charleston Mills , and University Heights — Active Communities that Feels like Home, and a sense of belonging that defines the student experience that we call Placemaking. Our niche is clear: Full-Service Student Housing Communities Our vision is bold: grow to 10,000 beds by 2033. We live by a set of core values that drive everything we do: Optimistic Grit – Get creative, get excited, get moving Own It – High performers crave accountability and take full responsibility Good Vibes – No ego, no drama, just joy and positivity Serve Relentlessly – It’s not you vs. them, it’s us vs. the problem Crush It - Fail Fast, Learn, Grow, Repeat When you join The Arena Group, you’re stepping into a culture that pushes boundaries, celebrates wins, and supports your personal and professional growth. If you’re ready to crush it , grow fast, and make an impact while having fun , there’s no better place to start than right here — with us.