Community Specialist -Manila

Job description

## **About Us** Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values, and how you can be a part of helping mom & pop restaurants thrive, please visit us here! [Helping restaurants thrive, not just survive](https://www.tarro.com/about-us)**.** **What we’re looking for** We are seeking **Community Specialists** to serve as the bridge between our employees and the organization. In this role, you will provide administrative support, drive engagement, and ensure health and safety standards are met—ultimately shaping a supportive, dynamic, and purpose-driven workplace. We are searching for proactive, organized, and people-focused individuals to join our team as Community Specialists. You will play a key role in enhancing the employee experience, managing community programs, and ensuring that workplace safety and compliance are maintained. We value strong communicators who can handle administrative processes with precision, foster collaboration, and create an environment where employees feel heard and supported. If you thrive in a dynamic role where no two days are the same and enjoy being at the heart of community building, this could be the perfect opportunity for you! **What you’ll accomplish:** **Community Engagement:** Plan and organize events, workshops, and programs that foster belonging and employee advocacy. **Health & Safety:** Implement and monitor safety protocols, conduct inspections, and serve as the first point of contact during emergencies. **Administration:** Maintain accurate records, process documentation, coordinate schedules, and support budget management. **Incident Documentation:** Accurately log and report safety incidents, ensuring compliance and preventive measures. **Liaison Role:** Act as a trusted point of contact for employee concerns, ensuring open communication with management and external stakeholders. **Success in this role means:** - Achieving an 80% engagement rate in community activities. - Receiving 80% positive employee feedback on communication and support. - Growing employee advocacy within the community by 70% in the first year. **About You:** **Communication & Relationship Building** - Strong written and verbal communication skills. - Active listening, empathy, and professionalism in all interactions. - Ability to resolve conflicts and build trust across different teams. **Safety & Compliance** - SO1 BOSH Certification is an advantage. - Knowledge of safety standards, incident reporting, and compliance management preferred but not required. - Familiarity with safety management systems or protocols referred but not required.. **Organization & Administration** - Skilled in office management, record-keeping, and database systems. - Proficiency in Microsoft Office Suite or Google Workspace. - Comfortable managing multiple priorities with attention to detail. **Problem-Solving & Adaptability** - Critical thinker who can respond quickly to employee needs. - Flexible and resilient in a fast-paced, evolving environment. **Ownership & Team Culture** - Reliable, accountable, and committed to building a supportive community. - Professional integrity with a collaborative, positive approach. **Bonus Points** While not required, the following will give you an edge: - Experience in training facilitation or employee engagement programs. - Data analysis and reporting skills to track and improve community initiatives. - Background in BPO, retail, or hospitality/tourism environments. If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply! Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.