Community Supervisor

About the Opportunity Please note that while this position includes accommodation, this accommodation is not fixed and will likely change every academic year with the possibility of changing midway through the academic year. The role The Community Supervisor (CS) supports the physical, emotional, social, and academic needs of approximately 1000 students on Northeastern University London’s campus. The CS manages a team of 5-7 Community Coordinators while providing strategic leadership in an assigned functional area that supports departmental goals and the broader student engagement mission. Due to the live-in requirements of the Community Supervisor position, it is required that the on-campus room provided must be the individuals primary residence and that person must maintain a high visibility within their residential areas of responsibility. All CSs participate in an on-call duty rotation and require the individual to work untraditional hours, including evening hours, weekends, bank holidays, and university break periods, etc., to support co-curricular programming and manage escalated student emergencies. CSs will work collaboratively across the Student Engagement department to enhance the student experience and contribute to the development and overall success of their students and the university. This role operates on a core hours model, with the Community Supervisor expected to be present and available Monday to Friday, 10:00 am to 4:00 pm. Remaining contracted hours are flexed into the evening and/or weekend as required to meet the operational needs of the role, including meeting with residential staff, following up on student cases, and providing guidance to on-call teams. The pattern of evening hours will vary from week to week depending on operational demand, and the postholder is expected to manage their time flexibly across core and evening hours to fulfil the responsibilities of the role. Duties and Responsibilities Supervision •Supervise, support, and regularly evaluate a team of 5-7 Community Coordinators. Facilitate staff meetings and hold one-to-one meetings with all members of their team. •Provide developmental feedback and coaching support, and help develop skills in community support, crisis management, conflict resolution, and leadership. •Lead, engage, and motivate employees; actively support a positive culture on your team. •Provide an effective process for performance management and development that provides measurable goals, clear expectations, and solid direction to each team member. •Address unsatisfactory employee performance including developing, delivering, and monitoring performance improvement plans. •Administer and ensure compliance with university policies and procedures. Community & Student Development •Build and maintain vibrant residential communities within the halls through intentional relationship building, inclusive programming, and proactive outreach. •Oversee all aspects of the team’s community programming and ensure a seamless engagement experience for students across the campus. Manage assigned budgets for all community programming. •Design and facilitate your own signature programs and community events that foster direct connection with students, cultivate an inclusive residential culture, and maintain an informed awareness of emerging community trends and student needs. •Develop and implement strategies, resources, and interventions that help students learn in a residential setting. •Collaborate proactively with Student Life, Student Support, and Academic Support colleagues across areas to create integrated and holistic student experiences. Serve on working groups and committees to improve interdepartmental efforts. Crisis Intervention, Mediation, & Conflict Resolution •Serve in an on-call rotation as part of the second tier of responders for escalated incidents. Act as a point of contact for student safety and support. •Assist in the mediation of roommate conflicts; resolve parental concerns (i.e., negative group behaviors, safety and security issues, vandalism). •Assist professional staff with facilities-related, medical, and mental health emergencies. •Work with building providers to ensure the successful resolution around issues regarding safety and maintenance concerns. Third-Party Accommodation Provider Relationship Management •Act as the primary day-to-day point of contact between the university and third-party accommodation providers, maintaining regular and proactive communication with provider teams including site managers and facilities staff. •Monitor service standards and provider response times against agreed expectations, flagging patterns of underperformance to the Residence Life Manager. •Track all student-reported issues and complaints relating to third-party responsibilities — including maintenance, noise, security, and communal facilities — ensuring each is acknowledged promptly and followed through to resolution. •Communicate updates and outcomes back to students throughout the resolution process, maintaining a visible and responsive presence in managing housing concerns. •Maintain accurate records of reported issues and resolutions, escalating complex or unresolved concerns to the RLM with a clear summary of actions taken to date. Functional Area Work •Provide strategic leadership in an assigned functional area. •Collaborate with stakeholders to develop initiatives and advance departmental goals that enhance student experience. •Assess outcomes within the assigned functional area. •Manage associated budget and expenses. Other •Proactively attend one-on-one meetings with line managers, team meetings, and departmental meetings to stay apprised of departmental and institutional updates. •Foster a positive work environment with a good team spirit, including the wider support teams, with student experience at the forefront of all efforts. •Undertake additional responsibilities as assigned to support and develop both Residence Services and University initiatives. Personal Specification Criteria (Essential [E] / Desirable [D]) •Master’s degree or equivalent professional or vocational experience in a relevant field such as Higher Education, International Education, Student Development, or Youth Work [E] •3-5 years of experience in student services experience or higher education experience in a residence life or student affairs capacity, including live-in staff experience. [E] •Experience with supervision, leading teams, and managing diverse groups of staff [E] •Experience living, working or studying abroad [D] •Experience with crisis management, mediation, and conflict resolution [E] •Flexibility and demonstrated ability to excel in fast-paced environments, navigate ambiguity, and take actions that satisfy diverse interests [E] •Experience being part of a large team, working with different personalities, and the ability to communicate effectively across different groups [E] •Proven ability to work well under challenging conditions, demonstrate sound judgement, and take actions that satisfy diverse interests while achieving programmatic goals [E] •Experience with the U.S. Higher Education system [D] •Experience programming in line with a residential curriculum [D] •Proven ability to coordinate and manage large groups with enthusiasm and attention to detail [E] •Proven ability to balance a professional relationship with students and staff when living and working in close proximity [E] •Considerable experience appropriately handling sensitive information in line with GDPR and FERPA regulations, as well as departmental standards [E] •Experience with budget reporting [D Application Process Applications must include a covering letter of no more than one page and a full curriculum vitae. Applications are welcome from all sections of the community and will be judged on merit alone. Candidates must be able to demonstrate their eligibility to work in the UK iin accordance with the Immigration, Asylum and Nationality Act 2006. We cannot provide visa sponsorship for this role. Position Type Student Services Salary Range £35,741- £36,456.24 Additional Information About the University Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning , contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces. Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29. Choose NU London As well as the exciting opportunities this role presents, the University supports staff maintaining a good work /life balance, your health and wellness are of utmost importance to us, and our offerings encompass: 25 days annual leave, plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year). Access to personalised Continuous Professional Development (CPD) plans and opportunities. Support with private medical insurance. Eye test reimbursement. Cycle Scheme vouchers. 24/7 employee assistance/ support via our Employee Assistance Programme. Access to deals and discounts for food & shopping in the local area. Enquiries Informal enquiries may be made to: Emma Luckett They can be reached at the following: However, all applications must be made in accordance with the application process specified. Application process Applications should be made by 00:00 on the job posting's end date (if applicable). Participation in the equal opportunities section is encouraged, but voluntary. Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae. The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications. Please note all employees of Northeastern University London are required to undergo at least a basic DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London. For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles). Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.