Compensation Associate

Job description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $70,000 - $100,000 is what we expect to pay for this position, based on overall skills and experience level. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do: This position will play a critical role in supporting, analyzing, and evolving the bank’s compensation programs. This is a high-impact, high-visibility role designed for an early-career professional with exceptional analytical capability. This role is intended for individuals already demonstrating performance and judgment above their level, with the capacity to operate at level above their tenure. You will partner closely with senior leadership and cross-functional teams to deliver data-driven insights, enhance compensation processes, and help shape forward-looking Total Rewards strategies. Success in this role requires the ability to independently frame problems, develop insights, confidently engage with senior leadership with limited oversight, and continuously build expertise across compensation, analytics, and emerging technologies including AI. Key Responsibilities: Own and drive components of the development, implementation, and continuous improvement of compensation programs aligned with business strategy. Conduct market analysis and benchmarking to assess competitiveness of compensation structures and recommend actionable insights. Analyze salary structures, incentive plans, and bonus programs; identify trends, risks, and opportunities through data. Partner with Finance and PXT to support compensation planning, forecasting, and year-end processes (merit and bonus cycles). Independently develop and deliver executive-ready analyses and recommendations, often with incomplete or ambiguous inputs. Leverage data analytics, visualization tools, and emerging AI capabilities to enhance insights, efficiency, and decision-making. Take ownership of key workstreams and projects, operating independently while proactively keeping stakeholders informed. Continuously seek opportunities to improve processes, tools, and methodologies across Total Rewards. Support broader Total Rewards and People Experience initiatives beyond core compensation responsibilities. Identify issues and opportunities proactively—without direction—and bring forward well-formed recommendations. Comfort operating in environments with limited structure, where expectations are high and direction may be minimal. Why is this role unique? This role is designed for individuals who want to accelerate their development and take on meaningful responsibility early in their careers. You will be expected to: Operate with a high degree of autonomy and accountability Deliver work product that can withstand senior leadership scrutiny Navigate ambiguity and solve problems without clear playbooks Continuously raise your own performance bar What Do You Need? Bachelor’s degree in Finance, Economics, Data Analytics, Business, Human Resources or related field. Experience with compensation program design and processes. 3–5 years of experience with a demonstrated track record of top-tier performance (e.g., accelerated progression, high-impact project ownership, or recognition as a top performer), with experience doing compensation analysis. Exceptional analytical skills, including the ability to structure ambiguous problems, build models, and translate data into clear, actionable recommendations. Advanced Excel skills and comfort working with large datasets; experience with data visualization tools is a plus. Demonstrated ability to rapidly build expertise in new domains, with a proactive approach to learning (including compensation, regulatory frameworks, and emerging technologies such as AI). Ability to operate independently, manage multiple priorities, and deliver high-quality work in a fast-paced environment. Strong communication skills, with the ability to confidently engage and present to senior leadership. High level of ownership, accountability, and attention to detail. Demonstrates a low-ego approach, prioritizing team success and openness to feedback Consistently takes initiative and seeks out opportunities to contribute beyond defined responsibilities Exercises strong judgment and interpersonal awareness when working across teams and levels Builds trust through reliability, transparency, and proactive communication Shows a clear pattern of continuous improvement and skill development over time. This role is best suited for individuals seeking accelerated growth and increased responsibility early in their careers. Technology Skills: Advanced Excel (required) PowerPoint (strong storytelling and presentation skills) HRIS systems (Workday preferred) Experience or interest in data analytics tools (e.g., Tableau, Power BI) and AI-enabled tools is a strong plus Ability to leverage technology and automation (including AI tools) to improve efficiency and insight generation is strongly preferred Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.