Complaint Handler

Job description

## ⭐ Why Join **Davies**? At **Davies**, people aren’t just part of the business — they *are* the business. Our value of **succeeding together** isn’t a slogan; it’s the way we operate every day. When you join us, you join a community that celebrates collaboration, supports your growth, and recognises the impact you make. You’ll be welcomed, supported, and rewarded with a benefits package designed to help you thrive: **Reward platform** — discounts at 800+ retailers **25 days holiday** (rising with service) plus the option to **buy 5 extra days Development, training, and professional qualifications** to help you grow your career 🌟 The Role: Be the Voice of Fairness, Clarity & Resolution We’re looking for a calm, organised, customer‑focused individual to become a key part of our **Complaints Resolution team**. In this role, you’ll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with professionalism, empathy, and confidence. This is a full‑time, permanent opportunity where your communication skills, judgement, and problem‑solving abilities will shine. This is a hybrid opportunity to join a growing team in our Preston office