Complaints Administrator

Job description

# Complaints Administrator > Translation Empire · Islamabad, Pakistan · Full-time · Posted 2025-02-24 **Workplace:** on_site **Department:** Linguist Relations ## Description **Key Responsibilities:** - Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process - Handling all new incoming complaints - Liaise with the Complaints Manager to update and manage complaints processes and procedures - Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained - Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations - Liaise with internal staff, customers, freelance interpreters and the compliance team to investigate all issues - Communicating outcomes to the customer - Ensure all customer feedback is collated and that intelligent analytical approach is adopted - Prepare clear, informed responses to customers via letter and email - Ensure and maintain a high level of customer service at all times by taking control of any customer complaints that arise ## Requirements **Qualification and Experience:** - Minimum of 1 years’ experience in a customer service and/or quality/complaints function - Meticulous eye for detail and ability to prioritise effectively - Highly organised with a rigorous problem-solving technique - Willingness and ability to undertake training needed to fulfil the changing requirements of the job - Ability to work as part of a team, promote team working and share ideas **Work mode:** Work from Office. **Shift Time:** 10am-7pm. **Location:** DHA Sector F Rwp. **Salary:** Market Competitive. ## Apply [Apply at Translation Empire](https://apply.workable.com/translation-empire/j/853CF56590/apply) --- Powered by [Workable](https://www.workable.com)