Complex Program Manager

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you ready to take on an exhilarating role as a Complex Program Manager at Kyndryl? Prepare to embark on a journey where you will be at the helm of delivering value-add transformative programs for Kyndryl and our customers. Your ultimate mission? To deliver a truly extraordinary outcome for our customers and propel our business to new heights. As a Complex Program Manager, you can break down a strategic vision into discrete interconnected projects, each one delivering its own critical component to realize the vision. As the interface for the project managers leading each interconnected project, your choices will have a resounding impact across projects and secure successful program outcomes. Equipped with the power of data and analysis, you will possess the unique ability to predict, understand, and influence the outcomes of each project. Your strategic foresight will fuel effective decision-making, as you navigate the intricate complexities of our interconnected projects, establishing objective and milestone commitments, managing risk, and ensuring budgets and time requirements are appropriately defined. You will successfully deliver the scope of each program by assembling a Kyndryl team with the required skills and provide ongoing coaching and mentoring to our dedicated project managers and teams. As a Kyndryl Complex Program Manager, you'll play a vital role in our mission, bringing innovation and collaboration to the table. Join us and be part of a team that's revolutionizing the future while charting an exciting career path filled with growth and opportunities. Apply now and let's transform the future together. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important, you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused, someone who prioritizes customer success in their work. And finally, you’re open and borderless, naturally inclusive in how you work with others. Required Skills and Experience 10+ years of experience leading large, complex, multi-million-dollar IT programs, ideally in a professional services or systems integration environment Proven ability to operate and influence at the C-suite level, translating technical complexity into clear business outcomes Strong track record of end-to-end program delivery, from client vision and solution shaping through execution and value realization Deep expertise in program governance, financial management (cost, margin, forecasts), scope control, and change management Experience managing multi-stream, multi-vendor programs with complex interdependencies and integrated delivery plans Advanced risk and issue management capabilities in high-ambiguity environments Strong resource strategy leadership, including staffing, capability alignment, and optimization across workstreams Proven ability to establish and evolve program operating models aligned to customer maturity and delivery context Data-driven program leadership, including use of KPIs, dashboards, and executive reporting to inform decisions Ability to lead within dynamic, fast-paced environments while maintaining focus on outcomes and commitments Agile & Tooling (Required) Expert-level Scrum Master capability , with experience driving Agile delivery at scale (multi-team / program-level), including coaching teams and enforcing Agile governance Advanced proficiency in JIRA (and related tooling) for backlog management, dependency tracking, sprint execution, and program-level reporting and visibility Technical & Domain Leadership (Required) Strong technical credibility across enterprise IT environments, including: Cloud platforms (AWS, Azure, GCP) Network and security architectures (SASE, Zero Trust, connectivity) Infrastructure services (compute, storage, virtualization, data center) Hybrid and multi-cloud integration models Proven experience delivering large-scale, complex transformation programs: Multi-stream, multi-vendor environments Cloud and infrastructure modernization Network and security transformation High-risk or first-of-a-kind deployments Ability to bridge business and technology: Translate technical concepts into executive-level outcomes Challenge solution design and delivery feasibility Partner effectively with Architects and Technical Leads Strong knowledge of IT service lifecycle and ITIL-aligned delivery (design, build, transition, run) Demonstrated experience managing $10M+ complex programs in infrastructure, cloud, or security environments Preferred Skills and Experience Bachelor’s degree in business, engineering, or a related field Advanced certifications (PMP, PgMP, PRINCE2 Practitioner or equivalent) Experience managing vendor ecosystems and commercial contracts within large transformation programs Strong executive communication and influencing skills across senior stakeholders Background in infrastructure services, cloud consulting, or systems integration organizations Exposure to DevOps practices and modern delivery models supporting large-scale transformation This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.