Compliance & Accounts Resolution Specialist - Canada Remote

Job description

OVERVIEW Reporting to the Senior Manager, Producer Compliance, the Producer Compliance Specialist supports Circular Materials’ Extended Producer Responsibility (EPR) programs by helping Producers meet reporting and fee obligations. This role combines compliance monitoring, account management, data review, and stakeholder communications to ensure accurate reporting, regulatory compliance, and program sustainability. The successful candidate will manage a portfolio of producer accounts, investigate reporting discrepancies, support billing and payment inquiries, and collaborate with internal teams to resolve compliance matters. This role is ideal for someone who enjoys problem-solving, relationship management, and working with data in a fast-paced environment. This is a remote position requiring residency in Canada. RESPONSIBILITIES Casework Management: Monitor, review, and resolve a daily queue of new and ongoing producer non-compliance cases and collections on outstanding reports. Direct Producer Outreach: Proactively communicate with Producer organizations through phone and email outreach to resolve reporting, billing and compliance-related matters. Compliance Resolution & Payment Management: Manage overdue Producer accounts. Work collaboratively with Producers to establish payment arrangements where appropriate, and support regulatory escalation processes for unresolved compliance matters. Data & Billing Validation: Review and validate producer data adjustment requests post-billing, securing executive approvals before executing system updates. Audit Preparation: Assemble documentation packages, validate internal metrics, and coordinate with external third-party auditors for producer-funded compliance audits. Cross-Functional Collaboration: Partner with Customer Relations (CR) and Finance to track billing modifications and resolve late-reporting accounts. Dispute Resolution : Walk corporate clients through the formal Dispute Resolution Policy framework to resolve disagreements regarding fees or reporting obligations. QUALIFICATIONS Education: Post secondary education in Business Administration, Commerce, Communications, Accounting, Environmental Studies, or a related discipline is required. Experience 2+ years of experience in compliance, business operations, account management, accounts receivable and collections, business administration, audit support and financial services, or regulatory enforcements. Direct experience working within CRM platforms, SAP (S4/HANA), or proprietary data web portals is highly desirable. Skills Requires a strong technical aptitude with advanced Excel skills, including automation, complex formulas, macro development, data consolidation from multiple sources, and the development of KPI dashboards and performance metrics. Confident communicator with a professional phone presence, displaying resilience, and clear verbal negotiation skills to handle compliance-focused, high-stakes conversations with corporate stakeholders. High attention to detail and strong organizational skills. Demonstrated ability to balance independent work with collaborative teamwork in a dynamic, fast-paced environment. WORKING CONDITIONS All CM employees work 40 hours per week, remotely from a Canadian home office environment. PAY TRANSPARENCY Expected Compensation : An annual base salary in the range of $55,000 to $67,000 The salary range listed complies with the Ontario Employment Standards Act and reflects a potential base salary range for this role. The actual salary offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions. Job Vacancy Reason This is a new position . Artificial Intelligence AI is not used during our hiring processes. Applicant and Interviewee Communication We thank all applicants for their interest. However, only those under consideration will be contacted. Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview. Record Retention Job posting records and associated application forms will be retained for at least three years. ABOUT CIRCULAR MATERIALS Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, we design, and deliver effective recycling programs that drive advance innovation, improve environmental outcomes and create value across the recycling supply chain. Through full-service program delivery, including collection, management, promotion, education, and reporting, we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products. Learn more at Circular Materials is an equal opportunity employer, committed to building a workforce that reflects diversity of thought, skills, experiences, and backgrounds as we work together to accelerate a circular economy for people and the planet. Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that: 54% of Circular Materials employees identify as women. 50% of Circular Materials employees identify as visible minorities. 90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds. 86% of employees recommend Circular Materials as an inclusive workplace. We welcome applications from candidates of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs. We recognize that we operate on the traditional territories of diverse Indigenous Nations, and are dedicated to respecting Indigenous rights, governance, and contributions in our work and communities. Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting . This email is only used for accommodation requests.