Compliance Associate, STAR Operations

Job description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: Our Risk, Oversight Compliance team is a cornerstone of our business, and we are looking for a Compliance Associate to ensure we follow internal policies, local jurisdiction financial service laws, and other applicable regulatory requirements. As an online money transmitter, Remitly is growing while maintaining high customer service, performance and compliance standards. Remitly is a licensed financial services company in several jurisdictions. Each of these jurisdictions requires, among other items, that Remitly maintain a comprehensive Anti-Money Laundering, Counter-Terrorist Financing and Fraud Investigative program. The Compliance Associate will investigate transaction monitoring cases, chargebacks, internal referrals, and prepare regulatory filings on suspicious activities. The ideal applicant for this role will have previous work experience in areas involving risk or compliance- related investigations for the online financial services industry. This role is based in our office in Manila, Philippines. You Will: Work within a compliance focused function investigating suspicious and high-risk activities identified in customer accounts. This function will review unusual activity within customer profiles that may be related to money laundering or fraud. These investigations may lead to regulatory filings. Review investigations escalated from other Remitly teams and third party AML investigators, conduct complex investigations, and submit SAR filings where necessary. Review investigations escalated from other Remitly teams and third party AML investigators, conduct complex investigations, and submit SAR filings where necessary. Work closely with cross-functional teams at Remitly regarding these investigations, including Customer Service, Compliance, Legal, Product, and third party sites supporting AML investigations. Identify customer-related trends, patterns and issues associated with money laundering, terrorist financing and other unwanted and fraudulent transaction activity. Suggest updates to transaction monitoring rules based on trends identified and identify process improvements for existing procedures. Ensure compliance with Remitly’s Anti-Money Laundering policies and procedures. Learn and share knowledge in a global team environment, including assisting with training and oversight of third party AML investigations. Other ad hoc duties as required. You Have: A minimum of 6 months experience investigating unusual activity. Experience of filing regulatory reports related to AML, CTF, Fraud Investigations desirable but not essential. Experience in identifying and analysing patterns in transactional behaviour and determining if regulatory reporting is required. Experience in identifying unusual patterns of activity and escalating for potential risk mitigation. Experience working in a compliance-driven environment while ensuring a positive customer experience. Fluency in written and spoken English is essential for this role. Proficiency a second language, especially in Hebrew, Portuguese or and/or Japanese is an advantage, though not required. Direct experience in either fintech or financial industries. Integral Behaviours: Curiosity (continuously improve, data driven and sweat the details): You want to learn and understand how and why things work the way they do. Collaborative (compassionate partner): While being self-sufficient you appreciate and understand the benefits and impact of working together. You treat everyone with respect and compassion. Detail Oriented (data driven): The details matter. You can dig deep to get the information you need and can articulate effectively. Efficient (bias for action, deliver on promises): You know how to prioritise and when to act, balancing many tasks at once. Compassionate (customer centricity, earn trust through integrity): You assume positive intent and work towards serving our customers and supporting your colleagues’ best interests at all times. #LI-Onsite Our Benefits: Rice Allowance Transportation Allowance Paid Vacation Medical, Dental & Vision Accident and Life Insurance Employee Stock Purchase Plan (ESPP) Mental Health & Family Forming Benefits Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.