Compliance Auditor

Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented **Compliance Auditor** to join our team in **Cape Town** **Join Our Mission at Takealot Fulfilment Solutions | We Are TFS** Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. **Who We're Looking For:** oInnovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. **This position reports to the :****Regional Franchise Operations Manager.** **Your responsibilities can include:** **Franchise Management - Independent Contract (IC) Drivers -** - Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents; - Conduct in field Driver Vehicle Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents; - Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted; - Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior; - Report on repeat offenders and institute corrective actions and re-training. **Pick N Pay Takealot Pickup Point (TPP) -** - Escalate issues experienced during day-to-day operations; - Weekly support visits to support improved business operations - act as a consultant to the Pick N Pay Store management to drive business success; - Driving the company policies, procedures and brand standards through regular auditing processes; - Monitoring and measuring branch performance and productivity against Service Level Agreement’s (SLA’s) through system checks and reports; - Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering. **General** - Generate reports on your findings in Excel and PowerPoint (or Google Equivalent); - Analyze and report on trends in your areas; - Hold review meetings with the appropriate/respective management team; - Review applicable SOP’s as they become due for review; - Monitor compliance with regards to the applicable SOP’s; - Meet Audit KPI’s; - Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties; - Ensure processing, compliance and administration duties are completed accurately and timeously; - Take responsibility for matters and work assigned tasks; - Conduct housekeeping audits and any other audits that may be assigned. - Must be willing and able to work the required days/hours for the role - Tuesday to Saturday - 11am to 8pm daily **Qualifications and experience:** - Matric (Grade 12) - NQF Level 4/ Diploma advantages - 1-2 Years’ experience in a supervisory role within a Franchise business and/or hospitality industry - Previous operational auditing experience will be advantageous - Must be competent in Microsoft Office or Google Equivalent - Must have a valid driver’s license. **Attributes required :** - Exceptional organizational and compliance and administrative skills; - Have a keen eye and attention to detail; - Must be able to work under pressure,being able to manage high workloads from time to time; - Must be able to think outside of the box and be proactive in your approach to your responsibilities; - Must be a solutions-oriented and attention to detail individual – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables); - Strong analytical and critical thinking, using data to interpret and make informed decisions that are pragmatic and operationally practical; - Ability to present ideas succinctly, both in writing and verbally; - Versatile and with an appetite to learn from the experience of others and independently through experimentation and research; - Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact. **Why Join TFS:** - **Purpose-driven impact**: Transform lives through logistics innovation - **Advanced technology:** Work with cutting-edge systems in a fast-paced environment - **Career growth:** Thrive in an agile space that champions continuous improvement - **Inclusive culture**: Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. **More than just a job, we offer:** A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. *Takealot Fulfilment Solutions (TFS)* *is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.*