Compliance Operations Associate

Job description

OUR MISSION: HOSPITAL-QUALITY CARE, EVERYWHERE. The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us! OUR VALUES: THE PRINCIPLES THAT GUIDE US Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day. - We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress. - We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection. - We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run. - We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. About the Role Verse is looking for a Compliance Operations Associate to help keep our compliance program running smoothly day to day. This role is a mix of desk work and hands-on facility work: you'll track and manage the ongoing pieces of our compliance program (policies, certifications, audits, documentation, deadlines), and you'll also be the on-site point person when third-party auditors or inspectors visit our facility — walking them through the space, answering questions, and making sure what's on paper matches what they see in practice. This is a great fit for someone who is detail-oriented, comfortable with both administrative tracking work and hands-on, in-person facility work, and who takes ownership of following through on open items until they're closed. What You'll Do Compliance Operations & Tracking - Maintain and update compliance trackers, calendars, and checklists (licenses, certifications, permits, renewals, training completions, audit action items, etc.) - Monitor upcoming deadlines and proactively flag items before they become urgent - Organize and maintain compliance documentation and recordkeeping systems, ensuring materials are audit-ready at all times - Support internal audits and external inspections by gathering documentation, coordinating schedules, and preparing materials - Draft and update standard operating procedures (SOPs), checklists, and job aids as processes evolve - Assist in preparing reports and dashboards summarizing compliance status for leadership - Help onboard and track completion of required trainings/certifications across teams Site Visits & Auditor Walk-Throughs - Serve as the on-site point of contact when third-party auditors, inspectors, or regulatory officers visit Verse's facility - Coordinate scheduling and logistics ahead of each visit, ensuring the facility and relevant staff are prepared - Accompany auditors throughout the on-site walk-through, answering questions and facilitating access to documentation, staff, or areas of the facility as needed - Take detailed notes during the walk-through, including any observations, findings, or requests made by the auditor - Conduct internal "pre-visit" walk-throughs beforehand to proactively identify and resolve issues before an official visit - Compile and distribute post-visit summaries, tracking any corrective action items through to resolution - Build working relationships with internal teams so facility staff are consistently audit-ready, not just before a scheduled visit - Escalate urgent or high-risk findings promptly to compliance leadership Cross-Functional Support - Act as a point of contact for basic compliance questions from staff, directing more complex issues to the compliance Director - Support the rollout of new policies or procedures, including communication and training logistics - Assist with special projects (e.g., new regulatory requirement rollouts, audit prep, policy revisions) What We're Looking For - 1–3+ years of experience in compliance, quality assurance, operations, audit support, or a related field (healthcare, financial services, or regulated industry experience a plus, depending on Verse's sector) - Strong organizational skills and comfort managing multiple ongoing trackers/deadlines simultaneously - Excellent attention to detail — comfortable being the person who catches the small thing others miss - Clear written and verbal communication skills, including writing up findings and following up with stakeholders - Comfortable working both independently at a desk and in person on the facility floor, including hosting external auditors/inspectors - Professional presence and composure when representing Verse to outside auditors or regulatory officers - Proficiency with spreadsheets/trackers (Excel/Google Sheets) and general office tools; experience with compliance/GRC software a plus - A proactive, "follow-through" mindset — someone who closes the loop on open items rather than letting them sit Nice to Have - Familiarity with relevant regulatory frameworks in the DMEPOS field, Medicare requirements, and general medical terminology. - Prior experience conducting audits, inspections, or QA reviews - Experience building or improving tracking systems/processes from scratch Logistics - Schedule: Monday-Friday standard business hours, with possible hybrid work options - On-site expectations: Located at 158 W 27th St Fl 10, New York, NY 10001 – In-person position OUR PLEDGE FOR AN EQUITABLE FUTURE At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer. We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at recruiting@versemedical.com.