HGET Classroom Authenticators are at the forefront of assisting Hanford Site employees and contractors with launching, completing, tracking, and recording a wide range of Hanford’s computer-based training courses. Authenticators engage directly with Hanford leaders, contractors, and employees, while addressing the unique needs of proctoring in the HGET computer lab, navigating computer-based learning platforms and verifying training compliance. Daily activities encompass a high level of customer service, technical support and general office duties and responsibilities.Work SchedulePart-time positionThis role is scheduled for one day per week. You can choose your preferred day—Tuesday, Wednesday, or Thursday—but once selected, your schedule will remain fixed on that day each week.The shift is 5:30 a.m. – 4:00 p.m.Flexibility to cover additional days or hours on an as-needed basis (e.g., vacation coverage) is required.Location: In-person position at the Hanford Site in Richland, WAEssential FunctionsOversee, support, and monitor employee training in a 32-computer classroom. Maintain, file and store confidential and sensitive government information.Perform and execute administrative duties within Hanford's Learning Management System.Participate and collaborate in team meetings, discussions, and classroom goals.Manage and maintain daily office duties, phones and emails, including scheduling appointments, managing calendars and creating reports.Interface with a variety of Hanford subcontractor entities and their course managers, HR specialists, training coordinators, and safety officers.Verify completion of employee training for Hanford badging purposes and training coordinators.Problem-solve and troubleshoot computer and computer-based learning program issues.Help students recover from program interruptions.Maintain a pleasant atmosphere in the classroom.Maintain computer equipment and provide a clean and sanitized computer station for each employee.Must be available and flexible to cover other Authenticator duties and work schedule, if needed.Follow the day-to-day direction provided by the Authenticator Lead.Follow all Hanford site policies and procedures.CompetenciesAdaptability - The ability to readily modify, respond to, and integrate change with minimal personal resistance and contribute ideas for improvements within the roleCommunication – Clearly conveys information and ideas through a variety of media in a manner that engages the audience and helps them understand and retain the messagesPlanning and Organization - The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goalsRequirementsBachelor’s Degree OR High School diploma with equivalent experience in a related work field. 3+ years experience in a customer service roleGeneral computer and Internet skills required Proficiency in MS OfficeMust be able and eligible to obtain a Hanford security badge.ADA RequirementsConstant interpersonal skills, teamwork, customer service, problem analysis, and reading, speaking, writing, and understanding English. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action. Frequent keyboarding, sitting, standing, hearing, and talking.
HGET Classroom Authenticators are at the forefront of assisting Hanford Site employees and contractors with launching, completing, tracking, and recording a wide range of Hanford’s computer-based training courses. Authenticators engage directly with Hanford leaders, contractors, and employees, while addressing the unique needs of proctoring in the HGET computer lab, navigating computer-based learning platforms and verifying training compliance. Daily activities encompass a high level of customer service, technical support and general office duties and responsibilities.
Work Schedule
- Part-time position
- This role is scheduled for one day per week. You can choose your preferred day—Tuesday, Wednesday, or Thursday—but once selected, your schedule will remain fixed on that day each week.
- The shift is 5:30 a.m. – 4:00 p.m.
- Flexibility to cover additional days or hours on an as-needed basis (e.g., vacation coverage) is required.
Location: In-person position at the Hanford Site in Richland, WA
Essential Functions
- Oversee, support, and monitor employee training in a 32-computer classroom. Maintain, file and store confidential and sensitive government information.
- Perform and execute administrative duties within Hanford's Learning Management System.
- Participate and collaborate in team meetings, discussions, and classroom goals.
- Manage and maintain daily office duties, phones and emails, including scheduling appointments, managing calendars and creating reports.
- Interface with a variety of Hanford subcontractor entities and their course managers, HR specialists, training coordinators, and safety officers.
- Verify completion of employee training for Hanford badging purposes and training coordinators.
- Problem-solve and troubleshoot computer and computer-based learning program issues.
- Help students recover from program interruptions.
- Maintain a pleasant atmosphere in the classroom.
- Maintain computer equipment and provide a clean and sanitized computer station for each employee.
- Must be available and flexible to cover other Authenticator duties and work schedule, if needed.
- Follow the day-to-day direction provided by the Authenticator Lead.
- Follow all Hanford site policies and procedures.
Competencies
- Adaptability - The ability to readily modify, respond to, and integrate change with minimal personal resistance and contribute ideas for improvements within the role
- Communication – Clearly conveys information and ideas through a variety of media in a manner that engages the audience and helps them understand and retain the messages
- Planning and Organization - The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals
Requirements
- Bachelor’s Degree OR High School diploma with equivalent experience in a related work field. 3+ years experience in a customer service role
- General computer and Internet skills required Proficiency in MS Office
- Must be able and eligible to obtain a Hanford security badge.
ADA Requirements
Constant interpersonal skills, teamwork, customer service, problem analysis, and reading, speaking, writing, and understanding English. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action. Frequent keyboarding, sitting, standing, hearing, and talking.
Work at the Forefront of Workplace Safety and Professional GrowthAt HSI, we are driving innovation in environmental, health, safety (EHS), and workforce development solutions. Our comprehensive suite of products and services helps businesses across industries create safer, smarter workplaces while empowering employees to reach their full potential.As an HSI team member, you'll have a direct impact delivering cutting-edge tools for EHS compliance, safety training, professional skills development, and HR compliance to companies of all sizes. Our scalable cloud platforms provide one seamless solution for managing inspections, audits, chemical data, learning programs, and more.With a library of over 300 up-to-date online courses covering critical safety topics like hazard communication, OSHA/MSHA, fire safety, and more, we ensure workplaces remain compliant while prioritizing employee wellbeing. Our professional development offerings further elevate the workforce through skills training in leadership, DEI, mental health, and industry-specific areas.Join a company powering real progress in EHS and workforce enablement. We offer exciting opportunities to grow your career while bettering workplaces around the world. Explore open roles and take the first step toward making a lasting impact.
Work at the Forefront of Workplace Safety and Professional Growth
At HSI, we are driving innovation in environmental, health, safety (EHS), and workforce development solutions. Our comprehensive suite of products and services helps businesses across industries create safer, smarter workplaces while empowering employees to reach their full potential.
As an HSI team member, you'll have a direct impact delivering cutting-edge tools for EHS compliance, safety training, professional skills development, and HR compliance to companies of all sizes. Our scalable cloud platforms provide one seamless solution for managing inspections, audits, chemical data, learning programs, and more.
With a library of over 300 up-to-date online courses covering critical safety topics like hazard communication, OSHA/MSHA, fire safety, and more, we ensure workplaces remain compliant while prioritizing employee wellbeing. Our professional development offerings further elevate the workforce through skills training in leadership, DEI, mental health, and industry-specific areas.
Join a company powering real progress in EHS and workforce enablement. We offer exciting opportunities to grow your career while bettering workplaces around the world. Explore open roles and take the first step toward making a lasting impact.
