Computer Operator

Job description

Primary Location Burnet Campus Department IS Client Services Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $20.57 - $25.72 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status. Join a team that keeps healthcare technology running 24/7. The Data Center Operations Specialist plays a vital role in supporting the technology infrastructure that powers patient care, research, and business operations across Cincinnati Children's. This position combines technical operations, infrastructure support, project coordination, process improvement, and cross-functional collaboration to ensure reliable and secure technology services. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, supporting critical systems, and contributing to initiatives that have a direct impact on the organization's mission. Why This Role is Exciting Work with enterprise-scale technology and infrastructure. Participate in technology modernization and deployment projects. Collaborate with technical, engineering, and operational teams across the organization. Gain exposure to data center operations, infrastructure management, business continuity, and enterprise services. Make a meaningful impact by helping maintain systems that support world-class pediatric healthcare. JOB RESPONSIBILITIES Operations Perform report processing & distribution for multiple applications. Provide afterhours support for hospital pagers. Complete system tape backup processes & offsite rotations when required. Ensure security processes are followed by anyone that enters the data center. Ensure the work performed in the data center maintains system uptime & the integrity of the facility. Follow established processes to validate the Pharmacy faxes are transmitted or take the proper corrective action. Responsible for all Data Center computer hardware installs & de-installations. Monitor system interfaces & take the proper corrective action following established processes. Monitor the data center environmental infrastructure & work with the building engineers to correct any issues. Customer Service Ensure functional area provides outstanding end-user support, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other functional areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer services behavior, including timely and effective follow-up with customers. Collaboration Working cooperatively with others to achieve group goals; proactively adjusting one's style and efforts to complement those of others on the team; being pleasant, agreeable, and easy to work with; valuing group success as much or more than individual success. JOB QUALIFICATIONS High school diploma or equivalent 2+ years of work experience in a related job discipline PREFERRED QUALIFICATIONS Associate degree in Information Technology, Computer Science, or related discipline. Experience working in enterprise or healthcare IT environments. Relevant certifications such as CompTIA A+, CompTIA ITF+, Microsoft Fundamentals, or data center-related certifications. Experience in computer operations, data center operations, technical support, or a related field. Ability to follow standard operating procedures and maintain detailed operational records. Strong troubleshooting, organizational, and communication skills. Ability to work rotating shifts, weekends, holidays, or on-call schedules as required. KEY COMPETENCIES Attention to Detail Problem Solving Customer Service Teamwork and Collaboration Technical Aptitude Accountability Documentation and Process Compliance Continuous Improvement Mindset About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability