Concessions Supervisor - The Mann Center

Job description

The Role: The Concessions Supervisor reports directly to the General Manager and Operations Manager. They will oversee and support the operational pre-event set-up at all concessions locations, as well as the post event clean-up. They will oversee the execution of all aspects of Legends’ food and beverage program, provide excellent customer service, and adhere to Legends Hospitality standards. Responsibilities: Closely follows and fully completes opening and closing checklists provided by Management. Possesses extensive knowledge of Legends’ food and beverage program. Assists in the training and management of event day staff to assure compliance with company service and sanitation standards. Develop and enforce standards for service, sanitation, and product and food quality. Supervises and works closely with all concessions staff to ensure that product is properly set and displayed prior to the start of each event. Assists in coordinating the movement, delivery and pick-ups of necessary equipment and product to and from all concession stands before, during and after events. Ensures proper menu items, as well as pricing, are up for display for each event. Conduct physical audit of inventory and product at concession stands, research and perform reconciliations as needed. Alerts Management and the Warehouse Supervisor of low inventory on any items. Records and delivers the correct amounts of inventory for proper dispersal, ensuring to have ordered the correct amounts of supplies to maintain proper par levels for each location assigned. Makes sure all concessions inventory is always organized, locked up and secured. Assists with Month End inventory counts and organization. Develops the ability to use the FOH POS system and BOH inventory systems including training and problem solving. Shows flexibility by rotating to other service locations when necessary. Qualifications: • Must be at least 18 years of age High school diploma or equivalent Must be able to read, speak and write English in order to communicate with staff and guests Ability to work all venue events and maintain a flexible schedule to meet service demand levels, including extended hours, days, nights, weekends, and holidays Ability to work in an open aired environment during all climate conditions Must be punctual and dependable Must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards Must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette preferred Ability to effectively listen and take direction from management Ability to work under pressure and multitask in a fast-paced, team-oriented setting Must meet state and local requirements for alcoholic beverage services Licenses & Certifications: Required - RAMP certification (can be provided by Legends upon hiring, if necessary) Preferred – SERVSafe and City of Philadelphia Food Safety Personnel Certificate Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.