Concierge

Job description

CLV Group is redefining what a Canadian real estate platform can be. As an integrated investor, developer, and operator, we acquire, transform, and manage real estate assets at scale. Our model combines disciplined capital allocation, bold redevelopment strategies, and operational excellence to generate durable long-term value. We are not simply growing. We are building one of the most dynamic real estate platforms in the country. Real estate shapes cities, communities, and lives. The spaces we create are homes, workplaces, and gathering places where life happens. That responsibility drives how we invest, build, and operate. From large scale office to residential conversions to complex mixed-use communities, we focus on unlocking potential and delivering real world impact through design, sustainability, and execution. Our culture is rooted in passion, purpose, and a strong sense of community. We cultivate thriving environments where residents, businesses, and neighbourhoods flourish. Philanthropy and social responsibility are embedded into our DNA, ensuring that as we grow, so do the communities we serve. We want to show the world that a business can scale AND do good at the same time. With a landmark acquisition underway and a robust national pipeline, we are expanding our footprint, deepening our capabilities, and accelerating our trajectory. This is not incremental growth. It is transformational expansion that will shape the next era of our organization and the communities we serve. For investors, we offer disciplined growth, institutional strength, and long-term value creation at scale. For exceptional talent, we offer something rare: the opportunity to help build a category defining real estate platform from the inside. This is a moment to step into complexity, drive change, and leave a lasting mark on cities across Canada. Learn more about CLV here: Learn more about our acquisition here: About the role The concierge focuses on redefining the residential rental experience, by providing bespoke services, one of a kind community programming, and outstanding customer service. Pro-actively anticipating the needs of residents and guests, the concierge offers services to assist in overcoming challenges, personalizing the delivery of the service to meet the specific needs of each resident. The concierge is an ambassador representing the community, & leadership team and is the primary person to interact with residents and guests. Responsibilities will include: Facilitate in the arrival and departure of LIV Extended Stay guests; Assist guests in making LIV Extended Stay reservations Promote and secure bookings for optional services (Housekeeping, Dog Walks, Pet Vacations, Dry Cleaning, Fitness Classes, and more); Complete dog walks, and pet home visits as scheduled; Promote and secure reservations of common amenity spaces for private resident events; Help facilitate private events; Providing access control services to keep the community secure; Managing the reception and storage of parcels and deliveries to the residents; Maintaining a work environment of cleanliness and organization; Assuring prompt and positive action on all resident questions and suggestions, as well as providing follow up to inquiries regarding services and community issues; Acknowledging and greeting all residents and guests with utmost courtesy and urgency; Using a high degree of creativity in meeting the individual needs of residents; Operating independently with minimal supervision; Using professional telephone etiquette in handling resident requests, with the utmost discretion; Resolving residents’ complaints through the approach of a win/win solution; Assisting in coordinating resident’s move in and move out; Providing administrative support; Maintaining logs and all applicable data sheets; Implementing recycling or other related cost-saving environmental programs; Providing updates to corporate systems, and Other related duties as required. Qualifications Minimum two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Good geographic knowledge of the surrounding area. Must be able to communicate in English, both spoken and written. A second language is desirable. Must be comfortable working with animals Ability to apply common sense understanding to carry out instructions. Ability to read and interpret documents such as operating and procedural manuals. Requires strong organizational, decision-making and interpersonal skills. Ability to be detail-oriented while maintaining thorough follow-through. Ability to multi-task and to work well under pressure. Ability to use independent judgment to handle any customer services matters in a satisfactory manner. Proficiency with computer applications and corporate systems. Ability to lift up to 20 pounds. Must be able to maintain a professional appearance that includes clean uniforms with name tags. Must be open to working between all of our Aspire properties: LIV Apartments, 360 Laurier, West 236, The Slayte Must be available evenings & weekends The approximate salary range for this role is $21-23 per hour. Final compensation will be determined based on a variety of factors including skills, experience, educational attainment, professional designations, internal equity, and other job-related requirements. We recognize that individuals bring different skill sets, strengths, and career experiences, and we encourage candidates at all stages of their career to apply. If your experience or compensation expectations differ from the posted range, we still welcome your application, as we value potential, growth, and the unique contributions each person can bring to CLV Group. This role is based in our offices five days a week, giving you the opportunity to work closely with your colleagues, learn from experienced professionals, and grow in a highly engaged team environment. Learn more about our working at CLV here: We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate. We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. We are committed to ensuring a fair and transparent recruitment process. We sometimes use artificial intelligence (AI) tools in the initial step of the recruitment process to find candidates and compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired. Only selected candidates will be contacted. No phone calls please. We appreciate your interest in exploring this career opportunity with CLV Group!