Concierge

Job description

Position Overview Mood Fabrics is seeking a friendly, professional, and hospitality-driven Concierge to serve as the first point of contact for shoppers, guests, vendors, and visitors entering our store. This front-facing role is essential in creating a welcoming and organized environment while delivering exceptional customer service and memorable experiences. The ideal candidate is polished, dependable, outgoing, and comfortable working in a fast-paced retail environment. They should be confident multitasking, communicating with a wide variety of people, and maintaining professionalism during busy periods. About Mood Fabrics Mood Fabrics is one of the most iconic destinations in the fashion industry. For over 30 years, we’ve inspired designers and creators with exceptional fabrics, trims, notions, paired with trusted expertise and service. Responsibilities Welcome shoppers, guests, vendors, and visitors in a warm, professional, and courteous manner Provide directions and assist with store layout and navigation questions Deliver excellent customer service while maintaining a welcoming atmosphere Check in large bags belonging to shoppers and guests, provide claim tickets, and safely store bags in the designated area Help maintain store policies in a friendly and professional manner Monitor the entrance area and report any issues, concerns, or unusual activity to the appropriate team member Maintain a clean, organized, and professional front entrance environment Support store operations and perform additional duties as assigned Required Qualifications Excellent verbal communication and interpersonal skills Strong customer service and hospitality mindset Professional appearance and polished demeanor Dependable, punctual, and team-oriented Comfortable standing for extended periods of time Ability to multitask and remain calm in a busy retail environment Friendly, outgoing, and approachable personality Ability to represent the Mood Fabrics brand in a positive and welcoming manner Ideal Candidate The ideal candidate thrives in a customer-facing environment and enjoys interacting with people throughout the day. They are attentive, proactive, and capable of creating a positive first impression for every shopper, guest, and visitor entering the store.