Concierge Associate

Job description

Aimé Leon Dore is looking for a polished, customer-focused **Concierge Associate** to serve as the first point of contact for guests, providing a personalized, seamless, and memorable experience. The ideal candidate will anticipate customer needs, offer tailored services, and support store operations while delivering the highest level of service. **Duties and Responsibilities** **Hosting / Traffic Management** - Greet and welcome all guests in a warm, professional, and engaging manner. - Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore. - Responsible for advising on opportunities to increase / manage traffic. - Manage the wait list and proactively communicate accurate waiting times. - Ensuring and gauging capacity levels are met within the store at all times — knowing and communicating when to decrease or increase traffic. - Be a Brand Ambassador for all things ALD, leaning into the styling and brand values. - Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming. - Offer local knowledge, including nearby amenities, restaurants, and attractions. - Collect and relay customer feedback to improve service quality. - Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.) **Client Experience** - Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness. - Anticipate guest needs and tailor each interaction to deliver a personalized and memorable experience reflective of the brand. - Must be courteous and gracious, maintaining a professional and positive demeanor at all times, - Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquiries are addressed and in a timely manner. - Engaging in proper and positive communications with guests throughout greeting, seating, and departure experiences, and as otherwise may be needed. - Assisting with any customer return inquiries at the door with great hospitality and professionalism. - Monitor the outdoor environment including music levels, ensuring they reflect the Aimé Leon Dore brand experience while remaining compliant with local council requirements and considerate of the surrounding community. **Community** - Build relationships with members, F&F/VIP and guests and communicate any red flags and positive feedback to management to assess. - Being able to gauge potential VIP / F&F guest’s entry. - Assist VIP clientele with white-glove services such as personal shopping, gift wrapping, or delivery coordination. - Manage the wait list during any activations / brand partnership events, continuing to build on community and taking care of VIP / F&F attendees. **Physical Requirements:** - Must be able to seize, grasp, turn and hold objects with hands. - Must be able to work on your feet for at least 8 hours. - Must be comfortable working at the storefront entrance in varying weather conditions throughout the year. - Must be able to work all operational hours. - Fast paced movements are required to go from one part of the space to others. - Must be able to move, pull, carry, or lift at least 18kg when required. - Occasionally kneel, bend, crouch as required.