Concierge & Facilities Assistant

At ING, we're passionate about making banking simpler and helping people stay a step ahead in life and business. We believe people should spend less time dealing with friction and more time focusing on what matters to them. That's why we're committed to creating exceptional experiences for our customers, our communities and our people. We're looking for a Concierge & Facilities Assistant to join our Corporate Real Estate & Facilities team in Sydney. This is a hands-on role that's perfect for someone who enjoys helping people, thrives in a busy environment and takes pride in creating a great workplace experience. You'll play an important role supporting meeting rooms, events, workplace hospitality and day-to-day facilities operations. From coordinating catering and room set-ups to supporting visitors and working closely with Executive Assistants, Reception and internal stakeholders, you'll help ensure our Sydney office runs smoothly every day. This is also a fantastic opportunity for someone looking to build a career in workplace services or facilities management, with exposure to a broad range of activities across the Facilities team. This is a permanent role based at 60 Margaret Street. What you’ll do Prepare and reset meeting rooms, training spaces and event areas to a consistently high standard. Coordinate catering, refreshments and workplace hospitality services for meetings and events. Provide reception and concierge support, including visitor assistance and reception coverage when required. Partner with Executive Assistants, Team Assistants and stakeholders to deliver seamless event and meeting experiences. Respond to workplace and facilities requests, coordinating maintenance and operational support activities. Provide basic AV support and liaise with suppliers and internal teams to resolve issues quickly. What we’re looking for Previous experience working as a Facilities Assistant or similar in a corporate environment is highly regarded but not essential. We are open to candidates from different industries including hospitality, who have strong customer service, administration and organisational skills. A positive attitude and willingness to get involved wherever support is needed. Confidence working with a variety of stakeholders and delivering exceptional customer service. A hands-on approach and willingness to assist with room set-ups, stock replenishment and workplace activities. An interest in building a long-term career in workplace services or facilities management. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact Sabrina Huynh, For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: Applications will close Wednesday, the 16th of September. #LI-DNI