Concierge II

Job description

POSITION OVERVIEW & PURPOSE The Concierge, along with members of the Concierge team, ensures unmatched service to Company residents and guests by maintaining a professional, flexible, helpful environment that meets a variety of customer needs. ESSENTIAL DUTIES & RESPONSIBILITIES • Greets all who enter and exit the building with a smile and genuine enthusiasm throughout the day. • Sets appointments for customers and vendors. • Provides administrative and hands-on assistance with move ins. • Provides information on events and activities residents may enjoy. • Maintains cleanliness and organization of the lobby area. • Answers and appropriately fields incoming calls from residents, prospective residents, vendors, and other parties. • Fields service requests from current residents by communicating with maintenance staff and following up with residents. • Scans, organizes, and hands out packages to residents. • Assists vendors and residents with obtaining necessary keys to building areas. • Maintains reservation books for amenities and guest suites. • Assists with lobby tours and field general questions as needed. • Provides directions to residents and /or guests. • Makes reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. • Provides information about local features, such as shopping, dining, nightlife, or recreational destinations. • Makes travel arrangements for sightseeing or other tours • Provides business services for residents, such as sending or receiving faxes or shipping packages. • Picks up and deliver items or run errands for residents. • Carries out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides. • Receives, stores, or delivers packages or mail. • Performs office duties on a temporary basis when needed. • Arranges for interpreters or translators when patrons require such services. • Cleans and tidies lobby as needed. • Support Tier 1 concierge - Training and Guidance on company standards and practices • Perform listed tasks with minimal supervision and oversight • Assist and conduct package audits for overflow and Smart Package Room • Fully cross trained and familiar with all properties • Other duties assigned by management. SUPERVISORY RESPONSIBILITIES • Not applicable KNOWLEDGE, SKILLS, & ABILITIES • Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public and regulatory agencies. • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables. • Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists. • Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals, and to compute rate, ratio, and percentages • Ability to understand basic lease agreements when it applies to assisting residents with questions about policies or general information. • Ability to analyze and interpret lease agreements. • Basic computer and software skills, including word processing, data entry and analysis, and presentation development. • Advanced computer and software skills, including BuildingLink, Yardi, or equivalent. • Ability to appropriately prioritize and manage multiple requests at once. • Organized, detailed, reliable approach to duties and communication. • Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues. • Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently. • Excellent judgment and ability to ask for help in critical applications. • Observance of and commitment to the highest professional ethical standards. BASIC QUALIFICATIONS & COMPETENCIES • High School Diploma or equivalent • 2+ years in similar concierge or hospitality role • Strong customer service background • Must be able to provide proof of eligibility to work in the U.S. • Eligibility for advancement - Tier 2 concierge will be eligible for Tier 3 concierge review after holding position for 1 year. Tier 3 concierge must be a full-time employee. Physical Requirements: % of Work Time Must have the ability to remain in a seated position. 20% Must have the ability to speak and hear clearly. 90% Must have the ability to lift office products and supplies, up to 20 lbs. 65% Must have the ability to stoop, kneel, bend and reach. 90% Must have dexterity to write and manipulate computer keyboard and mouse. 75% PREFERRED • Hospitality or multi-family experience SCHEDULE • This position is full-time permanent position. • 3:00 pm to 11:00 pm shift. TRAVEL • Not applicable WORKING CONDITIONS & PHYSICAL REQUIREMENTS • Duties are conducted indoors in environmentally controlled conditions. COMPENSATION • Estimated Starting Hourly Wage: $24.00 • Exact starting hourly wage is determined by merit; seniority; geographic location; education, training, and/or experience related to job duties and responsibilities. • FLSA Status: Non-Exempt, Eligible for overtime • Eligible for Participation – Annual Discretionary Bonus BENEFITS • 401(k) / 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Health insurance • Health savings account • Life insurance • Mental wellbeing resources • Paid Maternity leave • Paid Parental leave • Referral program • Relocation assistance • Sick time • Vacation time • Vision insurance STATEMENT The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully. This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments. This job description in no way states or implies a contract of employment. Broe Real Estate Group reserves the right to modify this job description at their discretion at any time and will notify the employee of the change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. DISCLAIMER Applications will be accepted on an ongoing basis until the position is filled. OmniTRAX conducts its recruiting and hiring activities directly and does not utilize third-party recruiting agencies, staffing firms, search firms, or fee-based referral services unless specifically engaged through a written agreement authorized by the Company. OmniTRAX does not accept unsolicited resumes or candidate submissions from any agency or firm. Resumes or candidate information submitted to any OmniTRAX employee without a valid, fully executed recruiting agreement and a specific requisition assignment authorized by the Company will be deemed unsolicited and become the property of OmniTRAX. OmniTRAX reserves the right to pursue and hire any candidate submitted through unsolicited means without any obligation to pay a fee, commission, or other compensation to the submitting agency.