Concierge Manager (Production Services) [Maternity Cover]

Job description

At 90 Seconds, our mission is to connect brands and local creators everywhere to create and tell the world’s stories in motion. We are looking for an experienced Concierge Manager to guide our customers through the video production journey using our online platform, ensuring the successful delivery of professional video creation services provided exclusively via our creator partners; planning & creative, shooting and editing. This unique role combines client, project, and community management, working across all aspects of the 90 Seconds platform - production operations, services, and brand accounts management. As a Concierge Manager with extensive professional video production experience you will be part of 90 Seconds Concierge service. This Concierge service directly provided both production and account based services. ### What you'll love doing ### **Creative curation** - Review every brief before it reaches a Creator Partner — sharpen the objective, the message, the format, and the creative approach so the gig is set up to succeed. - Bring a point of view. Tell a brand when the idea won't work, and offer a better one. - Deconstruct reference material and translate what a brand admires into a plan a Creator Partner can execute. - Apply distribution platform-specific guidance — you know what performs on each social format and specification, and you brief to it. ### **Quality control and brand consistency** - Own brand consistency across every deliverable on your accounts — tone, look, treatment, and adherence to brand templates and style guides. - Set the quality bar and review against it. Give Creator Partners specific, craft-level feedback rather than passing brand notes through unedited. - Ensure a brand's tenth video is visibly better than its first, and that their whole video library looks like it came from one brand. ### **Creator Partner matching** - Match Creator Partners on creative fit, not availability. Know the difference between a competent shooter, director or editor and the right one for a specific gig. ### **Strategic content planning** Bring your brands proactive next-video solutions — specific, well-formed ideas they haven't asked for yet. Four sources you will draw on constantly: - **New ideas researched from the wider market** — what is working in their category and adjacent ones, translated into a video they should make. - **Cutdowns of existing video** — additional formats, lengths and platform cuts from footage already shot. - **Repurposing existing content** — turning assets a brand already owns into new videos for new channels and audiences. - **Upgrading legacy videos** — identifying older content that is underperforming or off-brand and proposing the refresh. ### **Production management and delivery** - - Oversee multiple video projects concurrently, across regions and globally — quoting, shoot and logistics planning, delivery management, and content review and feedback. - Ensure services are delivered consistently through the platform, and escalate where process or product is getting in the way of quality. - Facilitate communication between brands and Creator Partners, and resolve issues before they become brand issues. ### Who you are - Someone who has a really deep understanding of content, an in-depth understanding of the various content video types and being able to identify the requirements to fulfill this video production. - Someone who has the ability to research, analyze and identify trends in video content creation and consumption and propose these to existing clients as opportunities. - Has high level of experience in production from quoting, client management (Ordering Support), enable to pair gigs with the correct talent needed (matching), project management from start to finish (Run My Creation). - Highly experienced in video production management - managing multiple projects end-to-end and juggling budgets, resources, schedules, clients. - Someone who has skills in deconstructing a video to understand the production processes involved in its creation. - Someone who has hands on experience using video creation hardware and software - Someone with a strong sense of urgency, exceptional organizational skills, and natural relationship building ability; this is a dynamic and fast-paced role! - Someone who has experience in content strategy and Planning. - Someone who understands market trends, is able to identify gaps in client content plans and deliver solutions to help them be relevant and up to speed within the market video space. - Someone who enjoys technology and collaborating with a global team online. - Someone who understands can identify repeat purchase opportunities and can productize these opportunities. - Someone who understands the different social platform content products, their formats and specifications. - Someone who can quickly immerse themselves into a company culture - can quickly adapt to change at a high-speed pace, is data-driven, and can be fully ramped to achieve new business targets. - Exceptional written, verbal, and interpersonal communicator, as building authentic relationships with clients and partners is a must. - A flexibly “always-on” attitude to ensure project delivery dates are met. - A huge plus if you have experience in live streaming and production of large scale events.