Concierge Supervisor - Aman New York

Job description

Location Overview Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city. Role The Concierge Supervisor is a hands-on leader who works the desk while supporting the Chef Concierge and Assistant Chef Concierge in the daily management of the Concierge department. Reporting directly to both, this role helps oversee the concierge team, strengthens departmental procedures and standards, and serves as the senior point of contact on shift, in addition to acting as a liaison between guests and other departments to deliver a seamless Aman New York Experience. This position has an hourly compensation rate of $47.00. Responsibilities Assist the Chef Concierge and Assistant Chef Concierge in overseeing the daily operations of the Concierge team. Lead pre-shift briefings covering VIP arrivals, special occasions, and outstanding requests. Maintain and update vendor contacts, booking windows, and partner information for team use. Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements. Maintain the highest quality Guest Profile database, ensuring preferences are captured and shared with the team. Build and maintain strong relationships with restaurants, venues, transportation providers, and private experience partners. Coordinate with Front Office, Guest Experience, Spa, Food and Beverage, and Security to deliver seamless service. Support high guest retention through personalized, proactive service. Follow up and follow through. Respond to guest and leadership feedback related to Guest Satisfaction, leading service recovery and driving improvements. Perform other reasonable duties as assigned by the Management Team, Chef Concierge, and Assistant Chef Concierge. Requirements Minimum of three years of concierge experience in a luxury hotel, including at least one year in a lead, trainer, or supervisory capacity (preferred). Member of the New York City Association of Hotel Concierges. Member of Les Clefs d'Or USA (preferred). Demonstrated ability to train, delegate, and uphold service standards across a team. Excellent written communication skills, with experience creating procedures, training materials, or SOPs. In-depth knowledge of New York City dining, culture, attractions, and transportation, with an established vendor network. Proficiency with scheduling tools and hotel systems; Alice, Opera, Birchstreet, OnTrack, HotSos Strong problem-solving abilities, sound judgment, and a proactive approach to guest service. Ability to work flexible hours, including evenings, weekends, and holidays. Must be able to stand for extended periods during daily operations. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. Comprehensive and generously-subsidized health benefits program Safe Harbor 401K Plan Complimentary Stays at other Aman properties Discounts at Aman New York restaurants and Aman Retail online store Wellness events throughout the year If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.