Conference and Banquet Services Attendant

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Banquet Houseperson Location Property-based Department Banquet Property, if applicable N/A FLSA Non-Exempt Direct Supervisor Banquet Manager Job Overview The Banquet Houseperson is responsible for the setup, maintenance, and breakdown of banquet and meeting spaces to ensure successful event execution. This role prepares event areas according to specifications, maintains cleanliness and organization throughout functions, and provides support to banquet staff and guests as needed. The Banquet Houseperson plays a critical role in ensuring all equipment, room arrangements, and service areas are properly prepared and maintained. This position operates in a fast-paced event environment requiring physical activity, attention to detail, and responsiveness to changing event needs. Work is performed both indoors and outdoors depending on event requirements, with exposure to noise, varying surfaces, and cleaning chemicals. Success in this role requires strong organizational skills, teamwork, and a proactive approach to event support. Job Responsibilities Event Setup & Breakdown • Set up banquet rooms and meeting spaces according to event orders and specifications • Arrange tables, chairs, linens, and equipment for events • Break down rooms and restore spaces following event completion • Ensure proper placement of centerpieces, table settings, and décor elements Room Preparation & Maintenance • Drape tables, set silverware, fold napkins, and prepare meeting spaces as required • Ensure all equipment is in proper working condition and report any defects • Maintain cleanliness and organization of banquet, meeting, and conference areas • Follow established cleaning schedules for all event spaces Guest Support & Service Assistance • Provide courteous and professional assistance to guests during events • Replenish beverages, including water service, and maintain stocked meeting rooms • Respond promptly to guest requests and assist with minor service needs • Exercise good judgment in handling guest concerns and escalate when necessary Inventory & Equipment Coordination • Anticipate equipment and supply needs based on event orders • Ensure meeting rooms are stocked with clean glassware and necessary supplies • Assist in organizing and maintaining storerooms and back-of-house areas • Clean and organize back halls and storage areas after event Safety, Cleanliness & Compliance • Comply with all hotel safety, fire, and health regulations • Maintain clean and hazard-free workspaces throughout events • Properly handle cleaning chemicals and equipment • Support adherence to company policies and operational standards Team Support & Communication • Attend pre-shift meetings and remain informed of event requirements • Communicate effectively with banquet team and management • Support other food and beverage roles as needed to ensure successful event execution Job Requirements Education: High school diploma or equivalent required. Experience: Prior experience in banquet setup, hospitality, or a related field preferred. Skills and Abilities: • Strong organizational and multitasking skills • Ability to work efficiently under pressure in a fast-paced environment • Good judgment and problem-solving skills in guest service situations • Strong attention to detail in room setup and cleanliness standards • Ability to anticipate needs and proactively prepare event spaces • Effective communication and teamwork skills • Ability to maintain cleanliness and organization at all times • Strong reliability and work ethic Certifications: None required. Travel required: No regular travel required. Physical requirements: • Constant standing; frequent walking, pushing/pulling, and manual dexterity • Occasional sitting, bending, and balancing • Frequent lifting/carrying up to 70 lbs. • Ability to work continuously during event setup and service periods • Ability to navigate indoor and outdoor event spaces, including uneven surfaces This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.