Conference and Event Operations Manager

Job description

Working alongside our experienced Conference and Events Sales team, you'll lead the operational delivery of events from planning to completion, ensuring every event runs seamlessly and delivers an exceptional guest experience. What you'll be doing. Lead and develop a dedicated operations team, creating a positive high performing culture Oversee the operational delivery of conferences, meetings, functions, gala dinners and events Ensure guests are delivered to a consistently high standard, with a strong focus on guest satisfaction and attention to detail Work closely with the Conference and Events sales team to ensure a seamless transition from event planning to operational delivery Collaborate with the Executive Chef, Sales team and AV provider to ensure all event requirements are delivered Manage event setup, serviced delivery and operational requirements across the hotel's conference and event spaes Identify opportunities to improve processes, service standards and the overall event experience Lead by example and support the team to deliver exceptional service Previous experience in a Conference and Events Operations Manager role or similar leadership role Experience managing events within a large, high-volume operation Strong leadership and people management skills Exceptional attention to detail and organisational skills Excellent communication skills A genuine passion for delivering outstanding guest experiences A collaborative approach and the ability to build strong relationships across departments THe flexibility to work across a variable roster, including early starts, late nights, weekends and public holidays when required. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. Benefits Your Way: Access to Accor team benefits, including global discount's on accommodation and food & beverage. A supportive and collaborative work environment. The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor Accor has a strong focus on ensuring all of its people feel welcome and feel valued. This means industry leading training opportunities, career planning and benefits such as hotel discounts at over 3500 hotels worldwide, global partnership discounts Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, we support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar as well as KG Sports Bar. Join a team where you can be all you are, grow and create your path, work with purpose, enjoy and feel valued. Are you an experienced Conference and Events Operations Manager ready to take the next step in your career? Join the team at Pullman and Mercure Brisbane King George Square, home to some of Brisbane's largest and most versatile hotel event spaces. With more than 1000m2 of conference and event space, including two large ballrooms, multiple function rooms, a rooftop bar and pool deck, we host everything from major conference trade shows to gala dinners, corporate meetings and intimate dinners. Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that; this opportunity is limitless!