Conference Center Manager - DPR60032846

Agency Dept of Natural and Cultural Resources Division Parks and Recreation Job Classification Title Program Coordinator III (S) Position Number 60032846 Grade NC12 About Us The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit . We encourage you to apply to become a part of our team. Description of Work Do you have a passion for hospitality, team leadership, and creating exceptional guest experiences? Haw River State Park is seeking a Conference Center Manager to lead daily operations at The Summit, a full‑service conference facility with onsite lodging and dining. In this role, you’ll guide every aspect of business and visitor experience—from accommodations and event coordination to marketing, sales, and financial management—while ensuring The Summit thrives as a premier destination for meetings and retreats in North Carolina’s state parks system. Key Responsibilities: • Oversee day‑to‑day operations and management of The Summit, including kitchen services and overnight lodging. • Manage all aspects of business and visitor experience, including accommodations, event coordination, marketing, sales, and financial management. • Build and maintain strong relationships with customers while addressing complaints, inquiries, and conflicts promptly and professionally. • Ensure all events at The Summit run smoothly and meet quality standards. • Assist with managing the conference center budget and ensure the facility’s overall financial success. • Oversee procurement activities and identify maintenance, facility, and health and safety needs. • Coordinate and support service teams to ensure alignment with goals and mission. • Supervise three direct reports, five total permanent staff, and various seasonal and temporary employees involved in operating The Summit. Knowledge Skills and Abilities/Management Preferences Recruitment Range of $47,703 - $76,474 To receive credit for your work history and credentials; You must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred: Experience in hospitality or conference center management Experience with property management or event registration software. Experience overseeing kitchen operations Certified Hospitality Supervisor® certification Position/Physical Requirements: Typical work schedule is Monday – Friday, 8:00 a.m. to 5 p.m; includes occasional evening shifts and weekends on a rotating basis. Work on holidays may be required. Must be able to perform office work at a desk for long periods. Medium physical work. Must be able to obtain CPR, First Aid, and AED certification. Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. This position is located at: Haw River State Park 339 Conference Center Drive Browns Summit, NC 27214 Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; OR an equivalent combination of training and experience. The North Carolina Division of Parks and Recreation exists to inspire all its citizens and visitors through conservation, recreation and education. Conservation: To conserve and protect representative examples of North Carolina's natural beauty, ecological features, recreational and cultural resources within the state parks system; Recreation: To provide and promote safe, healthy and enjoyable outdoor recreational opportunities throughout the state; and Education: To provide educational opportunities that promote stewardship of the state's natural and cultural heritage. To explore NC State Parks visit: Click here to learn about employee perks and benefits. Click here to see the Total Compensation Calculator. Supplemental and Contact Information The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers. Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more. Veteran’s and National Guard Preference Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Employment Eligibility It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). Sign On Bonus Eligibility To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system, subject to the State Human Resources Act. Employee eligible for a sign-on must work at least 20 hours per week. All Sign-on Bonuses are contingent upon budget and final eligibility determination as of the effective date of hire. Additional information regarding the Sign-on Policy can be found here . CONTACT INFORMATION N.C. Department of Natural and Cultural Resources Division of Parks and Recreation 121 W. Jones Street, Raleigh, NC 27601 Phone: 919-707-4434 EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Mikelle Thompson Email: