Conference & Events Coordinator

Job description

Company Description Novotel, Mercure & ibis Darwin Airport are conveniently located just steps from Darwin Airport and only a short 15‑minute drive from the vibrant Darwin CBD, offering an ideal location for both business and leisure travellers. Be part of this exciting journey… Airport Development Group (ADG) has invested $25 million to transform the properties into a truly world‑class destination. This major redevelopment includes a range of significant upgrades designed to enhance the overall guest experience. The newly landscaped tropical gardens create a serene and welcoming atmosphere, providing the perfect base from which to explore the iconic attractions and natural beauty of the Top End. Take the opportunity to become a Heartist, and let your heart guide you in a world where life beats faster. Job Description Coordinate all aspects of conferences and events from confirmation through to post-event follow-up Prepare and manage conference proposals, event orders, and client communications Assist in developing quotations covering venue, catering, and accommodation requirements Liaise with internal departments to ensure seamless delivery of events Provide on-site event coordination to ensure smooth execution and guest satisfaction Support banquet operations as required during events Conduct and coordinate site inspections and familiarisation visits for clients Prepare conference materials including menus, signage, and event collateral Maintain accurate client databases and conference records Attend and contribute to Banquet Event Order meetings and sales meetings Ensure all conference areas, equipment, and materials are clean, functional, and well-maintained Coordinate closely with the Banquet Manager and maintenance team to meet operational needs Deliver exceptional guest service aligned with Accor’s Heartist culture Act as an ambassador for Accor, promoting services, facilities, and brand values Maintain RSA certification and adhere to responsible service standards Follow all workplace health, safety, and environmental procedures, including ALLSafe standards Ensure compliance with company policies, confidentiality requirements, and operational procedures Support a positive, inclusive, and collaborative team environment Qualifications 1–2 years’ experience in Conferences & Events or Hospitality Previous experience in event coordination or client service preferred Strong organisational and time management skills Excellent communication and interpersonal skills Ability to multitask and work in a fast-paced environment High attention to detail and problem-solving skills Ability to build and maintain client relationships Proficient in Microsoft Office (Word, Excel, Outlook) Knowledge of hotel systems (advantageous) Flexible availability, including weekends if required Professional presentation and positive attitude Passion for customer service and delivering exceptional guest experiences Additional Information What's in it for you ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide. Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events. Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences. Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.