Conference & Events Operations Manager

Job description

This is a fast-paced and influential role where you will lead the day-to-day delivery of conferences, meetings and events, ensuring every experience is executed seamlessly — from intimate gatherings through to large-scale events of up to 1,400 guests. Working closely with Commercial, Food & Beverage and operational teams, you will bring events to life through strong planning, leadership and attention to detail. You will lead and inspire the Events Operations team, driving service excellence, operational efficiency and memorable experiences for every client and guest. Key Responsibilities • Oversee the successful delivery of conferences, meetings and events, ensuring exceptional service standards are maintained. • Lead, coach and motivate the Events Operations team to deliver outstanding experiences. • Collaborate with internal departments to ensure seamless coordination from event planning through to execution. • Build strong relationships with clients and stakeholders throughout the event lifecycle. • Manage rostering, labour costs and operational efficiency to achieve business objectives. • Identify opportunities for continuous improvement across event operations and service delivery. • Ensure a safe, professional and positive working environment for the team. • Proven experience in conference and events operations within a hotel, resort or large-scale venue environment. • Strong leadership skills with the ability to inspire, develop and support a high-performing team. • Excellent organisational skills with the ability to manage multiple events and competing priorities. • A proactive approach with exceptional attention to detail and a commitment to service excellence. • Confident communication skills with the ability to engage effectively with clients, guests and internal stakeholders. • Commercial awareness with experience managing labour, costs and operational performance. • Flexibility to work a rotating roster, including evenings, weekends and public holidays. Join Novotel Sunshine Coast Resort and be part of an exciting transformation as we continue to grow our reputation as one of Queensland’s leading resort and conference destinations. Why work for Accor? Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless. Benefits Your Way Access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training. Recognition of service anniversaries and Accor Tenure Milestones. Our Commitment to Diversity & Inclusion. We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. Set within the stunning coastal surrounds of the Sunshine Coast, Novotel Sunshine Coast Resort is a premier resort and events destination featuring 373 guest rooms and the Sunshine Coast Convention Centre, with capacity to host up to 1,400 delegates. With a diverse portfolio of conferences, corporate events, celebrations and large-scale functions, the resort offers an exciting environment for an experienced events professional to make a significant impact. Currently undergoing a $20 million refurbishment, including a complete transformation of event spaces with upgraded finishes and enhanced audiovisual capabilities, the resort is entering an exciting new chapter focused on elevating guest experiences and strengthening its position as a leading destination for events. As part of the global Accor network, this role offers the opportunity to work within a supportive and high-performing environment, with access to world-class resources, career development opportunities and the ability to be part of an exciting period of growth.