Connected Properties Sales Engineer

Job description

Job Description: About Us At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remotely if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, and UT. Role Overview The Connected Properties Sales Engineer will provide technical sales leadership and solution-design support for Sparklight’s Connected Properties organization. This role supports managed connectivity and data services opportunities across multi-dwelling communities, resorts, destination properties, larger hotels, hotel chains, hospitality portfolios, student housing, senior living, and other property-based environments. This individual will partner with the Connected Properties Sales Manager and Account Executives to lead technical discovery, assess property requirements, and design right-sized solutions that support resident, guest, staff, operational, and smart-property needs. The Sales Engineer will help define the complete solution, including property-wide Wi-Fi, data services, internet access, bandwidth, network architecture, resiliency, security, implementation requirements, and ongoing support considerations. What You Will Do to Contribute to the Company’s Success Technical Sales Support & Discovery Provide technical sales support to the Connected Properties Sales Manager and Account Executives throughout the sales process Lead customer discovery sessions to understand business objectives, technical requirements, current challenges, property conditions, operational needs, growth plans, and measures of success Engage property owners, developers, operators, management organizations, technology leaders, construction partners, and other key stakeholders Translate customer requirements into clear technical recommendations and practical business outcomes Identify technical risks, dependencies, information gaps, and implementation considerations early in the sales cycle Connected Property Solution Design Design right-sized managed connectivity solutions for multi-dwelling and hospitality environments, including in-unit or guest-room Wi-Fi, common areas, conference spaces, amenities, property offices, staff networks, and outdoor areas Incorporate the appropriate data services, internet access, bandwidth, IP addressing, network architecture, segmentation, resiliency, and service requirements into each solution Assess requirements for cameras, access control, building systems, IoT devices, property-management operations, and other connected-property technologies Develop high-level wired and wireless network designs that consider property layout, coverage, capacity, device density, roaming, interference, security, redundancy, and future growth Recommend right-sized solutions that balance customer experience, technical performance, implementation feasibility, supportability, and commercial considerations Create technical configurations, bills of material, assumptions, solution recommendations, and supporting documentation for proposals and sales quotes Site Assessment & Technical Validation Coordinate and participate in remote and on-site property assessments, technical walkthroughs, and discovery meetings Review available floor plans, property maps, construction documents, network diagrams, equipment locations, pathways, power availability, and existing infrastructure Partner with Engineering, Construction, Operations, Product, and implementation teams to validate solution feasibility and identify build or installation requirements Document technical assumptions, dependencies, exclusions, customer responsibilities, and required next steps Support technical validation for new construction, retrofit, individual-property, multi-property, and portfolio opportunities Customer Presentations & Solution Consultation Conduct live and remote technical presentations, solution reviews, and product demonstrations Explain complex networking, Wi-Fi, data services, and smart-property concepts to stakeholders with varying levels of technical experience Develop customer use cases that demonstrate how Connected Properties solutions improve resident and guest experiences, simplify property operations, and support connected technologies Participate in proposal presentations, technical evaluations, customer question-and-answer sessions, and solution negotiations Build confidence with customer technical teams and decision-makers by providing accurate, clear, and practical guidance Cross-Functional Coordination & Implementation Handoff Partner with Sales, Product, Engineering, Construction, Operations, Customer Care, Project Management, Finance, and other teams to support successful customer outcomes Ensure proposed designs, configurations, data services, and implementation requirements are complete and accurately reflected in customer proposals and internal documentation Provide a disciplined technical handoff to implementation teams, including diagrams, assumptions, dependencies, service requirements, customer commitments, and open technical items Remain engaged through key implementation milestones when technical clarification or design support is needed Monitor recurring technical, product, or customer issues and escalate significant concerns to the appropriate teams Sales Enablement & Continuous Improvement Train sales associates on Connected Properties solutions, data services, technical discovery, positioning, and new offerings Create sales enablement materials, technical guides, discovery tools, solution diagrams, reference architectures, and customer-facing presentations Identify additional sales opportunities based on customer requirements, operational needs, property expansion plans, and solution gaps Capture field feedback and recommend improvements to solution standards, technical processes, documentation, and enablement resources Stay current on Sparklight services, networking and Wi-Fi technologies, connected-property trends, hospitality and MDU requirements, and relevant industry developments Qualifications Five or more years of experience in sales engineering, technical sales, telecommunications, networking, information technology, wireless engineering, or a customer-facing technical role Expertise in business connectivity, data services, Wi-Fi technology, wireless design techniques, networking, and implementation Working knowledge of internet access, Ethernet, IP addressing, routing, switching, VLANs, DHCP, DNS, network segmentation, resiliency, cybersecurity, SD-WAN, and fixed or mobile 5G/LTE connectivity Experience designing or supporting Wi-Fi solutions for multi-building, high-density, hospitality, MDU, campus, or other complex property environments preferred Ability to assess coverage, capacity, device density, roaming, interference, performance, and physical infrastructure considerations at a practical solution-design level Experience working with floor plans, property maps, basic network diagrams, technical documentation, and site-assessment information Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field, or equivalent professional experience Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, CWNA, Meraki certifications, or similar credentials Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams Ability to create technical documentation, solution diagrams, bills of material, training materials, and customer-facing presentations Strong presentation, communication, and public-speaking skills, including technical demonstrations and training Ability to explain technical concepts to customers and associates with varying levels of technical experience Ability to assess customer needs, troubleshoot technical concerns, manage ambiguity, and recommend practical, right-sized solutions Strong organizational skills with the ability to manage multiple sales-support requests, priorities, and deadlines Creative thinking and adaptability in a fast-paced sales and customer-service environment Self-starter with the ability to work independently and collaboratively across multiple teams Ability to travel as needed for customer meetings, property assessments, site walkthroughs, industry events, and internal collaboration Core Competencies Committed: Values each customer while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding. Personal: Knows our customers well and tailors communications, recommendations, and interactions to address their needs and expectations.