Conseiller Client (F/H) - Service client - AGADIR - Allemand / Anglais

Job description

Job Title: Conseiller Client (F/H) - Service client - AGADIR - Allemand / Anglais Job Description Join a team that turns every call into an opportunity! 🎯 Who are we? Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment. Your role as a Customer Service Advisor As a Customer Service Advisor, you’ll play a key part in: Meeting customer needs : Delivering high-quality service by responding to inquiries through phone, email, or chat. Solving problems : Addressing customer issues or complaints to ensure satisfaction. Building customer loyalty : Offering personalized solutions to strengthen customer trust and loyalty. Contributing to continuous improvement : Sharing customer feedback to enhance our services and processes. What we offer: At Concentrix, we place high value on our talent. Here’s what we offer to recognize your contributions: Competitive salary with additional bonuses : • Language bonus for our multilingual Game-Changers. • Regularity bonus starting from the 12th month and performance-based incentives. • Special Eid El Adha bonus. Outstanding benefits : • Comprehensive health insurance and pension plan after one year. • Flexible working hours with the option for remote work after the initial training period. • Free access to our gym facilities. • Transport provided for a smooth and safe commute to work. • Ongoing professional development to enhance your skills and knowledge for the role. A dynamic workplace : • Fun, themed events and gifts throughout the year to build team spirit. The profile of our Game Changers We’re seeking talents who: Are fluent in both German and English , written and spoken. 🗣️ Have excellent communication skills, are organized, independent, and have a positive attitude. 💡 Are comfortable using digital tools and naturally curious about new technologies. 🖥️ Are excited by challenges and passionate about customer satisfaction. 🌟 Our recruitment process: Online assessments (1h) : After we receive your application, we’ll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality—helping us better understand your potential! Phone interview : A conversation with a member of our recruitment team to introduce Concentrix and confirm if you’re a good fit for the role. In-person interview : A deeper discussion to confirm your skills and align your goals with our company culture. Ready to take the challenge? Join the Concentrix journey in Agadir , where innovation and excellence come together! 🚀 Location: MAR Agadir - Avenue Hassan II Language Requirements: English (Required), German (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents