Consultant, Client Success

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Location: London, UK Function: Client Success Level : Consultant Reports to: Director, C lient Success Role Overview: The C lient Success Consultant is a B2B client-facing individual contributor who ensures customers realise maximum value from the Pismo SaaS platform for , amongst other things, card payments , and core banking . This role drives product adoption, enhances customer engagement and main tains high satisfaction levels. Acting as a trusted advisor, the consultant communicates the value of Pismo products, leveraging technical expertise , operational insight, business strategy and executive engagement. The consultant regularly meets with customers to address business and tactical challenges, define success metrics and provide proactive, data-driven advice to optimise platform usage. The ideal candidate is proactive and anticipates issues through data analysis. Key Responsibilities: Client Engagement & Relationship Management : Serve as the primary point of contact for post-implementation clients. Build and maintain strong relationships with client stakeholders, translating their business objectives into actionable success plans. Establish and nurture relationships at the C-level within enterprise organisations. Technical & Operational Excellence: Provide expert guidance on platform features, card payment processing and core banking operations. Conduct regular check-ins, training sessions and business reviews both in-person and remotely to ensure customers are fully equipped to maximise platform value. Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly. Customer Success Delivery: Develop a deep understanding of each customer’s business and industry to deliver tailored solutions and advice. Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings. Act as a customer advocate within the company, representing client feedback and needs. Monitor customer health metrics and usage data to proactively identify risks and opportunities. Develop and execute strategies to drive user adoption, satisfaction and retention. Process Improvement & Best Practices: Document and share best practices and success stories with clients and internal teams. Influence and implement new internal processes to improve overall experience and organisational efficiency. Qualifications Required Attributes: 7 years’ experience in customer success, consulting or technical account management. Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems. Experience in project management, solution deployment and client training. Able to manage multiple projects and client priorities at once and independently. Experience in representing complex technical and/or business solutions to influence audiences across the levels of an organisation and in business language tailored to a client. Experience in building client relationships and creating trust-based relationships. Excellent stakeholder management and problem-solving skills. Detail-oriented with strong written and verbal communication skills. Structured and analytical thinking that enables the development of strategies from data and drives results. Innovative, AI-first and receptive to change. Bachelor’s degree in Business, Computer Science or a related field. Preferred Attributes: Experience in the UK/EU financial services market ideally within a Fintech, card payments, core banking or hyper-growth B2B environment. Familiarity with SaaS platform delivery, customer onboarding and regulatory requirements. Technical expertise (development, infrastructure, architectural design) and cloud knowledge (AWS, Azure, Google Cloud). Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.