Consultant - Customer Engagement

Job description

Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third-party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices. *Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes.* **Purpose of Job** This role offers an exciting opportunity to leverage healthcare data and advanced analytics to optimize pharmaceutical commercial engagement, driving strategic insights that enhance sales performance, marketing effectiveness, and customer engagement across therapeutic areas ### We'll trust you to: - **Commercial Analytics & Strategy** - Conduct customer segmentation and targeting analyses to identify high-value healthcare providers and optimize customer engagement strategies - Develop and implement sales force sizing models to determine optimal representative headcount across territories and therapeutic areas - Design and execute territory alignment and optimization projects to maximize market coverage and sales potential - Perform personnel placement analytics to match sales representative capabilities with territory characteristics and customer needs - Create call planning optimization models to prioritize customer interactions and maximize sales force effectiveness - **Sales Performance & Launch Planning** - Analyze sales performance data to identify trends, opportunities, and areas for improvement across territories and product lines - Conduct competitive intelligence analysis to inform positioning and go-to-market strategies - Support launch planning and post-launch performance tracking for new pharmaceutical products - **Client Engagement** - Collaborate with pharmaceutical clients to understand their commercial challenges and strategic objectives - Present findings and recommendations to commercial leadership teams through clear, actionable reports and presentations - Maintain strong client relationships through high-quality deliverables and responsive communication - **Technical Execution** - Extract, clean, and manipulate large commercial and healthcare datasets including sales data, prescription data, and customer interaction records - Develop automated analytical workflows for territory optimization, call planning, and sales performance tracking - Create interactive dashboards and visualizations to monitor key commercial metrics and KPIs - Build predictive models for customer behavior, sales forecasting, and territory performance optimization - **Project Management** - Manage multiple concurrent commercial analytics projects while meeting tight deadlines - Collaborate effectively with cross-functional teams including sales operations, marketing, and business development professionals - Contribute to commercial analytics methodology development and best practice documentation ### You'll need to have: - Bachelor’s or Master's degree in Business Analytics, Marketing Analytics, Operations Research, Statistics, or related quantitative field - Minimum 3+ years of professional experience in commercial analytics, pharmaceutical sales operations, or related consulting environment - Demonstrated experience working with commercial datasets such as sales data, prescription data, customer interaction data, or CRM systems - Advanced proficiency in statistical programming languages including SAS, R, and/or Python - Strong SQL skills for database querying and data manipulation - Strong skills for creating statistical models in Excel - Experience with data visualization tools (Tableau, Power BI, or similar) and presentation development (PowerPoint) - Knowledge of statistical analysis methods, optimization techniques, and predictive modeling - Familiarity with CRM systems (Salesforce, Veeva) and commercial analytics platforms preferred - Deep understanding of pharmaceutical commercial operations including sales force management, territory design, and customer engagement - Strong problem-solving abilities with focus on commercial optimization challenges - Ability to translate complex analytical concepts into actionable commercial strategies - Critical thinking and hypothesis-driven approach to sales performance and market analysis - Ability to present analytical findings to commercial leadership and field teams - Client service orientation with focus on quality deliverables - Ability to work independently and manage competing priorities