Consultant - Digital Communications Engineer

Engineer - Cybersecurity S Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Consultant - Digital Communications Engineer A Digital Communications Engineer is responsible for the design analysis implementation and optimization of digital communication systems that transmit data reliably over wired and wireless channels. The role focuses on physical-layer signal processing communication algorithms and system performance under real-world channel impairments. Responsibilities: - Focused on supporting reliable real time customer communications in a fintech environment. - API Driven Communications: - Design and maintain AP Is that trigger automated customer notifications (e.g. - OT Ps alerts reminders). - Omnichannel Messaging: - Manage SMS Email Voice (Vo IP) and Push Notification channels to ensure consistent delivery and user experience. - Platform Reliability: - Maintain 99.9% uptime for communication gateways and routing services critical to customer authentication and transactions. - Security & Compliance: - Implement encryption privacy best practices and regulatory controls (e.g. - TCPA PCI DSS data retention policies). - Contact Center support: - Maintain and optimize IVR flows call routing and integrations with CRM/servicing tools. - Monitoring & Troubleshooting: - Run diagnostics and perform rootcause analysis for delivery issues (e.g. - failed OT Ps dropped calls). Qualifications Bachelors - Computer Science, Bachelors - Cybersecurity, Bachelors - Information Systems, Bachelors - Information Technology, Masters - Computer Science Certifications Certified Ethical Hacker (CEH) - Hacker SchoolHacker School, Certified Implementation Specialist - Vulnerability Response - ServiceNowServiceNow, Certified Information Security Manager (CISM) - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Security+ - ComptiaComptia Required Skills Agile Methodology, Collaboration Tools, Cybersecurity, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling Language English Language Proficiency - Intermediate - B1 Additional Job Location - 1401-GIPL: Prestige Technology Park IV, Bangalore Job Type Regular Master Skill List - Cybersecurity S Remote Type - Office Work Shift - Rotating (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.