Consultant, ICT Systems Engineering, Level 3, Epic

Job description

A proud part of the Bell MTS family of companies, Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. Whether our customers are looking for managed, cloud, or professional services, they can count on our team of technical experts to deliver the solution that is right for them. New employees at Epic enter a dynamic workplace operating in a sophisticated, high-technology industry. To put it simply, we challenge our people every day to embrace change and innovation. We also recognize that talented, creative people have many options when choosing where to pursue their careers. Our company offers a wide variety of career development paths and we constantly invest in our people. The bottom line: we’re looking for innovative, flexible, team-oriented individuals with an appetite for the excitement and constant changes of the IT industry. Summary The Consultant, ICT Systems Engineering at Epic is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. As part of Epic’s Managed Services team, the Consultant will be responsible for delivering managed services to our portfolio of customers ranging from small business to international enterprises. They are responsible for planning, developing, installation, configuration, auditing, and maintenance of client hardware, software and any related infrastructure. This includes the creation of all plans for ensuring functionality, data consistency, security and usability of systems aligned with the organization’s priorities and enabling clients to do their work effectively. The Consultant is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. They will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat obsolescence. In this role, employees combine their technical skills with their leadership abilities. Key Responsibilities Provide end-user IT support and problem resolution via various communication channels, addressing software, configuration, and infrastructure issues (server hardware, virtualization, routing/switching, NAS/SAN storage, backup, and security) Independently investigate, troubleshoot, and resolve client infrastructure and application support incidents, escalating as needed Log tickets and resolutions accurately in the service desk system, prioritizing based on severity Document and audit service events, creating detailed documentation and reports Implement infrastructure maintenance routines, including log checks, backups, and resource monitoring Conduct IT infrastructure audits, research improvements, and recommend solutions aligned with industry best practices Provide specifications for new infrastructure components Develop, administer, and maintain policies and procedures for system security and integrity Perform hardware/software upgrades, patch management, and lifecycle management. Manage and maintain user access Contribute to projects as a technical resource, leveraging automation/scripting skills, while also serving as an escalation point and providing mentorship/training to team members Critical Qualifications Minimum of 5 years of industry experience, preferably in a Managed Services environment Professional level certification in any of the following: VCP, MCSA, MCSE, CCNA, CCNP, ITIL Working knowledge of virtualization technologies including vSphere, vCenter, Hyper-V. Experience working with vSwitches, iSCSI/NFS, HA and clustering. Working knowledge of Active Directory administration, WSUS, Microsoft Defender for Endpoint, group policy, MS SQL, DHCP, DNS. Working knowledge of Workspace ONE UEM Working knowledge of PowerShell scripting and PSAppDeployToolkit Working knowledge of networking technologies including configuration of firewalls, routers, intrusion detection and protection, switches, access points, Site-to-site and client VPN, dynamic routing, VLANs, DNS, DHCP Extensive Knowledge of Configuration Manager, Intune Experience with 1E Tachyon, 1E Shopping and HP Web JetAdmin Experience with Connectwise, Connectwise Automate, or ServiceNow Excellent verbal and written communication skills, strong organizational and analytical skills Ability to work independently as well as part of the team Overtime as required Preferred Qualifications Valid Driver’s License with access to own vehicle Ability to occasionally travel within Manitoba Experience with Linux #EPICjobs Adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Non Management Job Status: Regular - Full Time Job Location: Canada : Manitoba : Winnipeg Work Arrangement: Hybrid Application Deadline: 09/16/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Epic is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information. Created: Canada, MB, Winnipeg Bell, one of Canada’s Top 100 Employers .