Consultant - Managed Services

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role Veeva Systems is looking for professionals, who wish to become experts in the Veeva Commercial Cloud product suite, who have a passion for helping customers achieve their business vision, and who wish to participate in the transformation of the global Life Sciences Industry. In this position, you will work as a Managed Services Consultant of our Professional Services Organization, providing post-implementation application consulting and technical administration as a subject matter expert of Veeva Commercial Solutions to the pharmaceutical customers located in China. ### What You’ll Do - Provide overall application expertise and knowledge to customer, serving as a trusted advisor for Veeva solutions. - Engage with customer to gather, analyze, clarify business requirements, translate them into practical system solutions. - Assess customer requirements against Veeva product capabilities and recommend best-fit solutions; Configure and implement system changes to meet customer needs. - Provide industry and product best practice, proactively advise customers and educate on effective use of Veeva solutions. - Partner with Veeva product teams to communicate customer feedback, identify product gaps and contribute to product enhancements - Tier 2/3 application support, troubleshoot complex issues, identify root cause and drive timely resolution - Environment management activities - Support customer ongoing BAU administration and maintenance, including user management, security, territory management, reporting, integrations and bulk data loading. - Ad-hoc training to educate customer admins and enable customer to manage the system independently - Proactive identify opportunities to improve system performance, operational efficiency, and customer experience through continuous improvement initiatives. ### Requirements - At least Bachelor’s Degree in Computer Science, Computer Engineering or related degrees - 5+ years working experience in the IT industry - 3+ years software development experience with hands-on experience in Python/Java - 2+ years of customer-facing experience (Requirement gathering, business analysis, stakeholder communication, etc.) - Fluent in English verbal and written - Hardworking and can-do attitude - Fast learner, willingness to grow and open to changing priorities and environments ### Nice to Have - Consulting experience, BA experience, Customer service experience - Veeva CRM, Network, OpenData knowledge - Knowledge and applicable experience in the Pharmaceutical and Life Sciences