Consultant - Marketing, Sales & Service

Job description

We are looking for a Consultant to support organizations in defining and implementing growth, digital transformation, commercial, marketing, and customer experience strategies. At EY, we work at the intersection of business, technology, and experience, helping clients across industries address their most critical growth challenges, optimize processes, and strengthen customer relationships. We are seeking professionals with strong analytical capabilities, critical thinking skills, and a problem-solving mindset who are eager to contribute to transformation projects that deliver tangible business impact. Your Key Responsibilities Apply a structured problem-solving approach to consulting engagements, including understanding client challenges and designing the analyses required to address them. Support digital transformation, commercial, marketing, and customer experience initiatives by contributing to recommendations and action plans. Collaborate effectively with multidisciplinary teams, fostering a results-oriented and collaborative working environment. Contribute to the preparation of presentations, reports, and other project deliverables, ensuring analytical rigor and consistency of messaging. Participate in project teams, helping to ensure timely delivery and high-quality outcomes for clients. Support senior team members in understanding clients’ key business challenges and defining the appropriate analytical approach. Participate in the preparation and facilitation of workshops, interviews, meetings, and project presentations. Support primary and secondary research activities, including gathering, processing, and analyzing information from interviews, surveys, benchmarks, and workshops. Contribute to business development activities, proposal preparation, and internal team initiatives. Skills and Attributes for Success Strategic thinking and strong analytical capabilities. Critical mindset and attention to detail. Excellent communication and stakeholder management skills. Team-oriented approach and ability to work in multidisciplinary environments. Strong organizational and time management skills. Comfort working in a consulting environment and interacting with clients. To Qualify for the Role, You Must Have 2 to 4 years of experience in consulting, marketing, sales, customer experience, or related areas. A bachelor's and/or master's degree, preferably in Marketing, Business Administration, Economics, Engineering, or a related field. Interest in and/or exposure to digital transformation, AI-enabled business process innovation, marketing, and strategy topics. Proficiency in PowerPoint, Excel, and AI productivity tools such as Microsoft 365 Copilot or similar. Strong teamwork and collaboration skills. Growth mindset and willingness to take on new challenges. Fluency in Portuguese and strong verbal and written communication skills in English. Ideally, You'll Also Have Previous consulting experience. Experience working on business transformation, customer experience, marketing, or commercial excellence initiatives. Exposure to digital technologies, data-driven decision-making, and AI-enabled solutions. What We Look For We are looking for curious, proactive, and collaborative professionals who are passionate about helping organizations transform and grow. If you are eager to work on challenging projects, develop innovative solutions, and build long-term client relationships, we would like to hear from you. What We Offer We offer support and coaching, opportunities to develop new skills and progress your career, and the freedom and flexibility to handle your role in a way that’s right for you. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience, it’s yours to build. EY | Shape the future with confidence EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process, and promote a more inclusive community for people with disabilities, by actively participating in creating solutions. #LI-HYBRID