As Product Manager – Fan Platform & D2C, you will work closely with our SaaS partner, UI/UX, Marketing, and Product teams to develop and enhance features across our fan platform. You'll translate user and business requirements into clear product specifications, help design and optimize Artist Pages and customer journeys, and support the launch of digital products and experiences across content, commerce, and fan engagement. Success in this role means delivering intuitive, user-centric features that improve the fan experience and contribute to the platform's growth.
What you'll do:
- Work closely with our SaaS partner and UI/UX team to design, develop, test, and launch new features and enhancements across the Fan Platform
- Help design and optimize Artist Pages, fan journeys, and other platform experiences to improve usability, engagement, and conversion.
- Create wireframes, user flows, and product documentation, ensuring features align with business objectives and user needs.
- Coordinate with Marketing, CRM, Content, and Product teams to support feature launches and ensure a seamless customer experience.
- Monitor platform performance, analyse user behaviour and feedback, and recommend improvements based on data and insights.
- Gather business and user requirements and translate them into clear product specifications, user stories, and functional requirements.
Who you are:
- Previous Experience: ~5 years of experience in Product Management, Digital Product Development, UI/UX, or Business Analysis, with experience working on consumer-facing web or mobile applications. Experience collaborating with engineering teams or SaaS platforms is preferred.
- Education: Bachelor's degree in Engineering, Computer Science, Information Technology, Human-Computer Interaction (HCI), Design, or a related field. Certifications in Product Management, UX, or Agile are a plus.
- Skills: Strong understanding of UI/UX principles, user journey mapping, wireframing (Figma or similar), product documentation (PRDs, user stories), Agile methodologies, and product analytics. Ability to translate business requirements into functional specifications and work effectively with cross-functional teams.
- Interests: Passion for digital products, consumer technology, music and entertainment, fan communities, and creating intuitive user experiences that solve real customer needs
What we give you:
- You join a vibrant global community with the opportunity to channel your passion every day
- A modern office environment designed for you, empowering you to bring your best
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt and create what happens next
- We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
Equal Opportunities
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.
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