Consultant, Project Implementation, Human Resources Shared Services (HRSS)

Job description

Employment Type: Full time Shift: Description: Functional Role (not inclusive of titles or advancement career progression) The Consultant, Project Implementation – HRSS plays a key role in planning, coordinating, and delivering projects within the Human Resources Shared Services (HRSS) department. These projects may include system enhancements, process improvements, or department-wide training and communication initiatives. This role blends project management, stakeholder coordination, internal communications, training integration, and change enablement. [SL1.1][AR1.2][SL1.3]Cross-Functional Coordination • Collaborate with system administrators and IT partners to ensure technical readiness aligns with HRSS project timelines. • Partner with training leads and content developers to align deliverables (e.g., guides, eLearning, workshops) with project phases. • Liaise with department leaders and SMEs to ensure user-specific training and communication needs are addressed. Internal Communications & Alignment[SL2.1][AR2.2] • Develop and execute internal communication strategies tailored to HRSS initiatives. • Serve as the primary communications liaison for HRSS, ensuring that internal messaging supports departmental priorities and user needs. • Ensure HRSS communications are aligned with central communication efforts and support broader HR functional goals. Training & Change Management Integration • Manage the training rollout plan to ensure timely delivery across HRSS and related teams. • Support change management efforts by driving awareness, engagement, and readiness. • Ensure training and communication strategies reflect change management's best practices. Execution & Monitoring • Coordinate user acceptance testing (UAT) and incorporate feedback into training and communication plans. Post-Implementation Support • Oversee project closure activities, including final documentation and publishing of training and communication resources. • Conduct retrospectives and gather lessons learned for continuous improvement. • Measure success through training completion rates, user adoption metrics, and communication effectiveness. Minimum Qualifications • Bachelor’s degree in Communications, Organizational Development, Project Management, or a related field or equivalent combination of education and experience • 3–5 years of experience in project coordination, internal communications, training delivery, or change management. • Experience collaborating with Marketing or Communications teams to ensure brand alignment. • Familiarity with HR systems (e.g., Workday, ServiceNow) and training platforms. • Proficiency with project management tools (e.g., Smartsheet, Asana, MS Project). Additional Qualifications (nice to have) • Change management certification (e.g., Prosci, ACMP) is a plus. • Experience in healthcare or HR shared services environments. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Consultation Service: Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives. Proactively consults & engages operationally on development & implementation of programs & strategies. Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools. Operation Expertise: Provides leadership, direction & oversight of workstreams. Responsible for the development, implementation & management of processes, policies & procedures. Ensures processes, policies & procedures are communicated, implemented & aligned. Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions. Facilitates & develops processes & tools. Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff. Project Management: Manages & implements small to medium-scale projects, programs & initiatives. Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications. Conducts informational training sessions with groups of various sizes & backgrounds. Data Management & Analysis: Research & compile information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts Develops & monitors data analysis & reporting systems & communication tools. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) The Consultant, Project Implementation – HRSS plays a key role in planning, coordinating, and delivering projects within the Human Resources Shared Services (HRSS) department. These projects may include system enhancements, process improvements, or department-wide training and communication initiatives. This role blends project management, stakeholder coordination, internal communications, training integration, and change enablement. Cross-Functional Coordination Collaborate with system administrators and IT partners to ensure technical readiness aligns with HRSS project timelines. Partner with training leads and content developers to align deliverables (e.g., guides, eLearning, workshops) with project phases. Liaise with department leaders and SMEs to ensure user-specific training and communication needs are addressed. Internal Communications & Alignment Develop and execute internal communication strategies tailored to HRSS initiatives. Serve as the primary communications liaison for HRSS, ensuring that internal messaging supports departmental priorities and user needs. Ensure HRSS communications are aligned with central communication efforts and support broader HR functional goals. Training & Change Management Integration Manage the training rollout plan to ensure timely delivery across HRSS and related teams. Support change management efforts by driving awareness, engagement, and readiness. Ensure training and communication strategies reflect change management's best practices. Execution & Monitoring Coordinate user acceptance testing (UAT) and incorporate feedback into training and communication plans. Post-Implementation Support Oversee project closure activities, including final documentation and publishing of training and communication resources. Conduct retrospectives and gather lessons learned for continuous improvement. Measure success through training completion rates, user adoption metrics, and communication effectiveness. Minimum Qualifications Bachelor’s degree in Communications, Organizational Development, Project Management, or a related field or equivalent combination of education and experience 3–5 years of experience in project coordination, internal communications, training delivery, or change management. Experience collaborating with Marketing or Communications teams to ensure brand alignment. Familiarity with HR systems (e.g., Workday, ServiceNow) and training platforms. Proficiency with project management tools (e.g., Smartsheet, Asana, MS Project). Additional Qualifications (nice to have) Change management certification (e.g., Prosci, ACMP) is a plus. Experience in healthcare or HR shared services environments. Physical & Mental Requirements & Working Conditions (General Summary) Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional Exposure to or subject to noise, infectious waste, diseases & conditions. O ccasional Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent Perform manual dexterity activities & / or grasping / handling. Frequent Ability to climb, kneel, crouch & / or operate foot controls. Occasional Use a computer / other technology. Frequent Sit with the ability to vary / adjust physical position or activity. Frequent Maintain a safe working environment & use available personal protective equipment (PPE). Continuous Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous Ability to provide assistance in the event of an emergency. Occasional Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional Indirect Healthcare / Support Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent Lift a maximum of 30 pounds unassisted. Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional Encounter a clinical / patient facing / hands on interactive work environment. Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous Work outdoors with variable external environmental conditions. Occasional Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%) Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.