Consultant Relations Director

Job description

About the role: The Consultant Strategy & Relations (CSR) Director will play a key role in strengthening Included Health’s relationships with the broker and consulting community and increasing market preference for our solutions. This role will be responsible for developing and expanding relationships with influential consultants across national and regional firms in the territory. The ideal candidate will bring existing relationships and credibility within the consultant ecosystem and be able to leverage those connections to increase awareness and advocacy for Included Health. The role partners closely with Sales and Client Success to support pipeline development, active sales opportunities, and strategic renewals, while also serving as a key conduit for consultant insights that help shape our market positioning and improve win rates. Responsibilities: Consultant Relationship Development Build and maintain trusted relationships with influential consultants across assigned territories and firms Proactively expand networks by developing new relationships with senior consultants and industry leaders Serve as a primary relationship manager for consulting partners, including establishing partnership agreements with national consulting firms. Pipeline Development & Sales Partnership Partner with Sales Regional Vice Presidents (RVPs) on coordinated territory strategies that leverage consultant relationships Identify priority consultants connected to key prospects and facilitate introductions to drive opportunity development Support active opportunities by providing insights on consultant dynamics, positioning, and messaging that can improve win rate Articulate Included Health’s value proposition and differentiated capabilities with consultant and broker partners Market Education & Thought Leadership Educate the consultant community on Included Health’s products, solutions, and strategic vision, including exclusive previews prior to launching new products Facilitate meetings and engagements with consultants to deepen understanding of Included Health’s offerings, and ultimately strengthen market positioning Partner with Sales and Marketing to deliver targeted messaging and consultant awareness initiatives Client Success & Renewal Support Partner with Client Success teams on strategic accounts where consultant relationships are critical to renewals or upsell opportunities Serve as a strategic advisor on consultant engagement strategies for priority clients Help proactively address consultant concerns and influence outcomes in complex renewals or audits Market Intelligence & Insights Monitor consultant perspectives, industry trends, and emerging priorities across broker and consulting firms Share actionable insights with Sales, Client Success, and cross-functional partners to inform strategy and market positioning Capture and analyze feedback from consultants to inform messaging, product packaging, and future roadmap considerations Qualifications: 10+ years of client-facing experience in health and benefits Experience at a consulting or brokerage firm Experience and/or interest in consultative sales Experience in a high growth, fast changing environment Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience Strong interpersonal skills with the ability to work independently and within a team environment Ability to travel up to 2x per month Bachelors degree required The United States new hire base salary target ranges for this full-time position are $170,000 - $228,000 + bonus + equity + benefits. This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones. Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry. In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process. In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100% Paid Parental leave Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid Holiday Work-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law. About the role: The Consultant Strategy & Relations (CSR) Director will play a key role in strengthening Included Health’s relationships with the broker and consulting community and increasing market preference for our solutions. This role will be responsible for developing and expanding relationships with influential consultants across national and regional firms in the territory. The ideal candidate will bring existing relationships and credibility within the consultant ecosystem and be able to leverage those connections to increase awareness and advocacy for Included Health. The role partners closely with Sales and Client Success to support pipeline development, active sales opportunities, and strategic renewals, while also serving as a key conduit for consultant insights that help shape our market positioning and improve win rates. Responsibilities: Consultant Relationship Development Build and maintain trusted relationships with influential consultants across assigned territories and firms Proactively expand networks by developing new relationships with senior consultants and industry leaders Serve as a primary relationship manager for consulting partners, including establishing partnership agreements with national consulting firms. Pipeline Development & Sales Partnership Partner with Sales Regional Vice Presidents (RVPs) on coordinated territory strategies that leverage consultant relationships Identify priority consultants connected to key prospects and facilitate introductions to drive opportunity development Support active opportunities by providing insights on consultant dynamics, positioning, and messaging that can improve win rate Articulate Included Health’s value proposition and differentiated capabilities with consultant and broker partners Market Education & Thought Leadership Educate the consultant community on Included Health’s products, solutions, and strategic vision, including exclusive previews prior to launching new products Facilitate meetings and engagements with consultants to deepen understanding of Included Health’s offerings, and ultimately strengthen market positioning Partner with Sales and Marketing to deliver targeted messaging and consultant awareness initiatives Client Success & Renewal Support Partner with Client Success teams on strategic accounts where consultant relationships are critical to renewals or upsell opportunities Serve as a strategic advisor on consultant engagement strategies for priority clients Help proactively address consultant concerns and influence outcomes in complex renewals or audits Market Intelligence & Insights Monitor consultant perspectives, industry trends, and emerging priorities across broker and consulting firms Share actionable insights with Sales, Client Success, and cross-functional partners to inform strategy and market positioning Capture and analyze feedback from consultants to inform messaging, product packaging, and future roadmap considerations Qualifications: 10+ years of client-facing experience in health and benefits Experience at a consulting or brokerage firm Experience and/or interest in consultative sales Experience in a high growth, fast changing environment Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience Strong interpersonal skills with the ability to work independently and within a team environment Ability to travel up to 2x per month Bachelors degree required The United States new hire base salary target ranges for this full-time position are $170,000 - $228,000 + bonus + equity + benefits. This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones. Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry. In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process. In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100% Paid Parental leave Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid Holiday Work-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.About Included HealthIncluded Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. -----Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.